E-commerce — Recommended Books

A Miniature Shopping Cart on a Laptop

Recommended Books – Information Technology

General Information

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.



Also See

Information Technology — Recommended Books



Decision Making — Recommended Books

Young lady thinking on what to do

Recommended Books – Decision Making

General

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.




Customer Service and Satisfaction — Recommended Books

Customer service written on a note

Recommended Books – Customer Service

Customer Service

Customer Satisfaction


Customer Service

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.



Customer Satisfaction

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.



Also See

Marketing — Recommended Books

Sales — Recommended Books



Crisis Management — Recommended Books

Hand stopping wooden blocks from falling

Recommended Books – Crisis Management

General Information

The following books are recommended because of their highly
practical nature and often because they include a wide range of
information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.



Also See

Insurance (Business) — Recommended
Books

Public Relations — Recommended
Books

Risk Management — Recommended
Books



Innovation — Recommended Books

Drawing a creative bulb with a pen

Recommended Books – Innovation

General Information

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.



Also See

Systems Thinking — Recommended Books



Continuous Improvement — Recommended Books

Group of people in a meeting

Recommended Books – Quality Management

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.


Also See

Benchmarking — Recommended Books

Lean Management — Recommended Books

Quality Management — Recommended Books

Six Sigma — Recommended Books

Total Quality Management — Recommended Books



Consulting — Recommended Books

Hand holding a consulting card

Recommended Books – Consulting

Starting and Operating a Consulting Business

About the Consulting Process


Starting and Operating a Consulting Business

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.


About the Consulting Process

The following books are about the general consulting process, including how to work with clients to improve their organizations.
Some of the above-listed books also explain how to work with clients, but the following books go into even more detail about that process.
The following books do not explain how to start a consulting business — the above-listed books do that.


Consulting and Organization Development - Book Cover
Field Guide to Consulting and Organizational Development
by Carter McNamara, published by Authenticity Consulting, LLC.
Provides complete, step-by-step guidelines to identify complex issues in for-profit or government organizations and successfully
resolve each of them. This book is also helpful to organizations that are doing fine now, but want to evolve to
the next level of performance. This is one of the truly comprehensive, yet practical, books about this complex subject!
Includes online forms that can be downloaded. Many materials in this Library’s topic about guiding
change are adapted from this comprehensive book.

Consulting and Organization Development With Nonprofits - Book Cover
Field Guide to Consulting and Organizational Development With Nonprofits
by Carter McNamara, published by Authenticity Consulting, LLC.
Provides complete, step-by-step guidelines to identify complex issues in nonprofit organizations and successfully
resolve each of them. This book is also helpful to organizations that are doing fine now, but want to evolve to
the next level of performance. This is one of the truly comprehensive, yet practical, books about this complex subject!
Includes online forms that can be downloaded. Many materials in this Library’s topic about guiding
change are adapted from this comprehensive book.


Also See

Organizational Change — Recommended Books

Capacity Building (Nonprofit) — Recommended Books



Communications (Organizational) — Recommended Books

Young lady talking on the phone

Recommended Books – Organizational Communications

General Business Communications

Nonprofit Communications

General Business Communications


Leadership and Supervision in Business - Book Cover
Field Guide to Leadership and Supervision in Business
by Carter McNamara, published by Authenticity Consulting, LLC.
Includes step-by-step guidelines, tips and tools to effectively lead:

1. Yourself

2. Other individuals in the business

3. Groups and teams in the business

4. Business organizations

5. As well as all functions within the business organization.

Many of the Library’s materials about business, leadership and management are adapted from this book.
Just click on the title of the book above to see the Index and Table of Contents.

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.


Nonprofit Communications


Leadership and Supervision With Nonprofit Staff - Book Cover
Field Guide to Leadership and Supervision With Nonprofit Staff
by Carter McNamara, published by Authenticity Consulting, LLC.
Includes step-by-step guidelines, tips and tools customized for personnel in nonprofits to effectively lead:

1. Yourself

2. Other individuals in the nonprofit

3. Groups and teams in the nonprofit

4. Nonprofit organizations

5. As well as all functions within the nonprofit organization.

Many of the Library’s materials about nonprofit leadership and management are adapted from this book.
Just click on the title of the book above to see the Index and Table of Contents.



Also See

Communications (Business Writing) — Recommended Books

Communications (Interpersonal) — Recommended Books

Marketing — Recommended Books


Public Relations — Recommended Books



Coaching — Recommended Books

A lady being coach by a fellow lady

Recommended Books – Personal and Professional Coaching


Foundations of Coaching

The following books are recommended because of their highly
practical nature and often because they include a wide range of
information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.


Also See

Career Development — Recommended Books

Interpersonal Skills — Recommended Books

Personal Development — Recommended Books

Personal Productivity — Recommended Books

Time and Stress Management — Recommended Books

Training and Development — Recommended Books



Career Development — Recommended Books

Business colleagues in a meeting

Recommended Books – Career Development

General Information


Leadership and Supervision in Business - Book Cover
Field Guide to Leadership and Supervision in Business
by Carter McNamara, published by Authenticity Consulting, LLC.
Includes step-by-step guidelines, tips and tools to effectively lead:

1. Yourself

2. Other individuals in the business

3. Groups and teams in the business

4. Business organizations

5. As well as all functions within the business organization.

Many of the Library’s materials about business, leadership and management are adapted from this book.
Just click on the title of the book above to see the Index and Table of Contents.


Leadership and Supervision With Nonprofit Staff - Book Cover
Field Guide to Leadership and Supervision With Nonprofit Staff
by Carter McNamara, published by Authenticity Consulting, LLC.
Includes step-by-step guidelines, tips and tools customized for personnel in nonprofits to effectively lead:

1. Yourself

2. Other individuals in the nonprofit

3. Groups and teams in the nonprofit

4. Nonprofit organizations

5. As well as all functions within the nonprofit organization.

Many of the Library’s materials about nonprofit leadership and management are adapted from this book.
Just click on the title of the book above to see the Index and Table of Contents.

The following books are recommended because of their highly practical nature and often
because they include a wide range of information about this Library topic. Also, a convenient search window is included below the rows of books. As an Amazon Associate, Authenticity Consulting, LLC may earn commissions from qualifying purchases on Amazon.



Also See

Personal Development — Recommended Books