Category: Customer Relationship Management

In this 8×8 review, you’ll learn how it appeals to modern businesses by providing smart and efficient ways to connect with clients and employees. It is a Unified Communications platform, meaning you benefit from chat, voice, and video solutions from anywhere using any device.

Our Verdict

8×8

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8×8 is a unified communications service. It provides all-rounded communication solutions with features such as softphone, call recording, instant messaging, web conferencing, internet faxing, visual voicemail, and video calling. Moreover, the platform is easy to configure and comes with a mobile and virtual desktop app designed for ease of use.

The company’s cloud-based VoIP phone system provides flexibility with a range of tier-based plans to adapt to your business’s changing needs. Depending on your communication needs and the features you desire, you could choose from the eight plans with pricing ranging from $15 to $172 per month.

• Mobile and desktop apps available
• Plenty of security features and FCCR compliant
• Allows easy collaborations and connections with remote teams

• The customer service can be better
• Complicated refund policy
• The Express plan lacks fax capability

8×8 at a Glance

8×8 is a VoIP service provider with over three decades of experience in the industry. It offers one of the most comprehensive platforms that include call handling tools, web conferencing software, and team messaging tools.

Also, users enjoy enhanced customization options to set up phone systems that match their business needs. Whether you need essential phone services or managed hosting with dedicated servers and private cloud infrastructure, you can cost-effectively streamline your business communications.

Who Is 8×8 Best For?

8×8 is a solid VoIP provider to consider if you need a unified communications platform that makes it easier to make business calls, texts, video calls, conference calls, and online faxing. Because it offers eight unique plans, you can find a package that suits you irrespective of the size of your business. 

8×8 Pricing

8×8 offers a range of plans to suit different businesses. The lowest tier is ideal for startups and small businesses with up to 10 users, while the top-tier plan is ideal for large companies with a number of contact centers.

Express Plan

The Express plan offers a reliable package for small companies and solo entrepreneurs with minimal communication needs. While the plan goes for an affordable $15 per user per month, it lacks critical features like web conferencing, internet faxing, and call recording. Also, users can only make unlimited calls to the U.S. and Canada.

8×8 X Series

The X Series tier-based plans have the essential features to create a robust communication hub for the employees and consumers of fast-growing businesses. These plans offer more features and combine voice, team messaging and video conferencing to provide comprehensive communications solutions in one reliable engagement system.

The main X Series plans are X2 and X4. However, 8×8 also provides the X3, X6, X7, and X8 mix and match plans whose prices they do not publicize on their site. Users get added features and a little more functionality as they rise through the tiers.

8×8 Enterprise Plan (X8 cloud PBX Model)

The X8 is a cloud-based PBX (private branch exchange) and unified communications plan accessible through VoIP apps or hardware. It is the top-most package that offers a multichannel contact center associate plan.

Users enjoy a complete suite of integrations, analytics, and cutting-edge call center software with predictive dialing, co-browse, and quality management features. Your business is assured of moving with speed to match higher customer expectations. For $172/month, you can expect the following:

• Call quality guarantee
• Single cloud system of engagement
• Guaranteed security and compliance
• Unique insights from a central system of intelligence

Plans

Express

X Series X2

X Series X4

Cost/User/Month

$15

$32

$57

Price Under annual Commitment

$15

$24

$44

Unlimited Calling Zones

US and Canada

14 Countries

48 Countries

Mobile and Desktop App

Toll-Free Minutes

100

1000

2500

UC Media Storage for Meetings

1GB

5GB

10GB

Call Recording

Music on Hold

Auto Attendant

Salesforce Analytics

Single-Sign on

Instant Messaging

Business Messaging

Unlimited Internet Faxing

Web Conferencing

Conference Bridge

Outbound Contact Center

Features

The 8×8 platform comes with all the bells and whistles of a premium virtual phone system. It boasts a comprehensive set of features designed to streamline communications, irrespective of the size of your business. The platform is easy to set up, and the intuitive interface makes it easy for users to take advantage of all available features.

Here are some of the top features users enjoy:

All-in-One Communication

8×8 VoIP services are more than just regular phone services. Apart from voice, video, and texting capabilities, the platform also provides in-built web conferencing features. Just share your link with up to 100 people you want to join the meeting and use the platform for general engagement, including sharing of presentations.

There are numerous other features designed to make communications as smooth as possible. These include instant messaging tools, team messaging, unlimited online faxing, social media messaging, advanced call routing, and live chat.

Phone System Management

8×8 offers a comprehensive platform where you will find a wide array of phone system management tools. Fortunately, it has straightforward work and admin dashboards that make navigation easier, irrespective of how you wish to customize the service. 

Using the admin portal, you can choose the VoIP features you need, including extensions, business hours, auto-attendant, and more.

Phone Numbers

Once you subscribe to any 8×8 package, you get instant access to the platform’s inventory of toll-free, vanity, and local numbers. You can also choose an international virtual number to reach out to your client base abroad. If your company has an existing number, it is perfectly okay to stick to it.

8×8 supports international calls to over 170 countries. However, even the top-tier plans only allow free access to 48 countries. 

Mobile & Desktop Apps

8×8 users can make calls, texts, video conferencing, and voicemails from anywhere using any gadget! The desktop and mobile apps make investing in any special equipment unnecessary, and you never have to worry about missed opportunities when you’re on the go.

One downside is that the mobile app is not as detailed as the desktop application. However, it still allows most basic functions, including call forwarding and business hours.

Call Handling

8×8 offers call handling tools that allow extensive configuration. For instance, you can use the hot desking feature to enable multiple users to log into one phone and keep your business operations running round the clock through rotating shift schedules. You can also take advantage of phone paging, which allows you to send an audio announcement to multiple users.

Integrations to Third-Party Software

8×8 allows easy integrations with up to 50 third-party software. You could even explore over 4,000 third-party integrations by connecting to Zapier. If there is a program you can use to streamline your business calls, texts, or videos, there’s a good chance you can connect to it on the 8×8 platform.

Security Features

Most businesses handle some level of private information from their customers. Any security breaches can lead to lost business or even lawsuits. 8×8 has multiple security measures to ensure the protection of confidential customer and business data.

First, the platform ensures full encryption of communications using Transport Layer Security and Secure Real-time Transport Protocol. There are also plenty of fraud detection tools to ensure data safety from calls and messages. 8×8 is also HIPAA, FISMA, CPNI, and GDPR compliant.

Customer Support

8×8 has a knowledge base where you can find plenty of information. Furthermore, the company has chatbot software that can help you navigate through text files to find the information you need. There are also plenty of relevant tutorials on YouTube to make it easier for users to take full advantage of all plans and features.

If you wish to reach out to the support team, they are available 24/7 via phone and chat. 8×8 is also pretty active on social media platforms, including Twitter and Facebook. You can drop a direct message and expect a response within a reasonable timeline.

8×8 Alternatives

8×8 scores high for its wide range of advanced features, competitively priced tier-based plans, and ability to allow plenty of integrations. Even so, it may not be an ideal option for all businesses. Here are three top competitors and alternatives to the platform.

Ooma Office

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Ooma Office is a tech and communications service best known for its VoIP products. The platform also offers audio conferencing, video conferencing software, business texting, and MMS to help small businesses manage their communications with ease, professionalism, and efficiency. 

The platform’s standout features include multi-ring solutions, hold music, call blocking, virtual receptionist, and spam protection.

Who is Ooma Best For?

Ooma is best for small businesses looking for sophisticated communication solutions through a platform designed for ease of use. Ooma is by no means the cheapest VoIP provider, although users commend the platform for having one of the easiest setups and customization capabilities. This is an aspect that organizations without an I.T. specialist highly appreciate.

Ooma Pricing

Ooma offers 4 tier-based plans. The base plan provides essential communications features like voice, text, fax, and virtual receptionist, while the top-tier Enterprise plan includes analytics and smooth integrations with third-party software. The Ooma plans include:

• Ooma Office base plan—$19.95/ user /month
• Ooma Office Pro—$24.95/ user /month
• Ooma Enterprise—$27.99/ user /month
• Ooma Enterprise Call Center—$49.99/ user /month

How Ooma Compares to 8×8?

Ooma is a viable alternative to using 8×8. Its base plan contains 35 attractive features curated to streamline business communications. However, 8×8 is a step ahead because users don’t need to have any unique hardware to connect to the platform.

Unless you use Ooma’s mobile app on your smartphone, you have to invest in Ooma hardware. This makes switching from another VoIP provider an expensive affair. Unless you are a new business looking for an innovative and modern means to connect to your customers, it is best to stick to 8×8. Read our in-depth review on Ooma Office to learn more about its services.

• Mobile and desktop apps available
• Integrates with third-party software, including Salesforce and G suite
• Call encryption for enhanced data protection

• Obtaining a toll-free number attracts an extra fee
• Businesses have to incur the expense of purchasing Ooma business phone systems
• Integrations can be limited

GoToConnect

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Like most platforms in the VoIP and UCaaS space, GoToConnect promises software that works better to provide reliable communication solutions. This company lives up to its promise by providing an all-in-one platform designed for ease of use. It has a robust portfolio of tools to allow calls, video meetings, chat, and contact centers and guarantees 99.99% uptime!

Who is GoToConnect Best For?

GoToConnect is a dependable platform to consider if you need UCaaS solutions and access to all communication and collaboration tools on one platform. The service is ideal for small businesses that want to upgrade from landlines and reap the benefits of a cloud-based VoIP without overstretching their budget.

GoToConnect Pricing

GoToConnect has a three-tier-based plan. Like the competition, the platform offers a generous discount to users who commit to the service for at least one year. The available plans include:

• Basic—$24 or $22 /user /month
• Standard—$29 or $26 /user /month
• Premium—$39 or $36 /user /month

How Does GoToConnect Compare to 8×8?

GoToConnet is an ideal low-budget option for small businesses that want to enjoy a VoIP service’s added functionalities and integrations. Unlike 8×8, the platform does not provide the caliber of robust features that larger enterprises require. Unless you are a startup or small business, it is better to settle for 8×8.

• Unlimited extensions on all plans
• Competitively priced plans
• 14-day free trial

• Webcams limited to 25 with the video conferencing tool
• No international phone numbers
• Basic plan can only serve one physical location

RingCentral

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RingCentral, like 8×8, is a Unified Communications as a Service that provides VoIP, text, instant chat, video, and audio conferencing. RingCentral’s pricing plans package an attractive set of features like call forwarding, multiple extensions, and call recording to provide practical solutions when conversing with employees or customers.

Who is RingCentral Best For?

If the reputation of other VoIP providers is a make-or-break factor, RingCentral is one of the best platforms to consider. It has a brag-worthy reputation in the Unified Communications arena with features like real-time analytics, which is a nice bonus to the already stable and reliable platform.

RingCentral Pricing

RingCentral provides four tier-based plans where users enjoy a 33% discount for annual subscriptions. The plans include:

• Essentials—$29.99 or $19.99 /user/ month
• Standard—$37.99 or $27.99 /user/ month
• Premium—$44.99 or $34.99 /user/ month
• Ultimate—$59.99 or $49.99 /user/ month

How Does RingCentral Compare To 8×8?

RingCentral and 8×8 are known for providing effective cloud communications and collaboration solutions for global businesses. Generally, it’s hard to go wrong with either choice because they offer relatively similar features at comparable prices.

However, while RingCentral is a solid choice for both small and large businesses, 8×8 is best for small businesses looking for added functionalities to enhance their credibility and expand their client base. Read our ultimate RingCentral review to learn more.

• High definition video conferencing
• Plenty of integration capabilities with apps like Salesforce and Zendesk
• Free trial available

• The fax feature isn’t the easiest to navigate
• No 24/7 customer support with the Essentials plan
• Basic plan lacks video conferencing and most app integrations

Final Thoughts on 8×8 Review

8×8 is a Unified Communications as a Service provider that can integrate seamlessly with your existing business applications. It incorporates voice, text messaging, video conferencing, video meetings, and chats, making it more than a basic phone service provider.

The company provides robust features and service customization abilities. This ensures small, medium, and large-sized enterprises enjoy maximum communication efficiency across multiple channels while still sticking to their budgets. 

Customer behavior is crucial for businesses like 8×8 to attract and retain customers and improve their service offerings based on customer needs and feedback. The best part is that you can take advantage of the 30-day trial period to sample the service. So, is it the right choice for you? We hope our comprehensive 8×8 review helps you decide from an educated standpoint. 

From reliable in-house communications to conveniently reaching your customers, choosing the right VoIP provider is an important step to scale your business. In this Nextiva review, you’ll see that it offers crystal clear calling and a comprehensive set of messaging and meeting capabilities to take your business to the next level.

Our Verdict

Nextiva

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Nextiva is one of the best VoIP providers due to its fully integrated voice, messaging, and video meeting capabilities. This VoIP software features everything you need in a business communications system. Even with the base plan, you get access to unlimited calling within the US and Canada. You also receive unlimited video calling and team messaging.

• Unlimited voice calling and SMS across plans
• Voicemail to email notifications
• Outstanding collaboration tools on advanced plans

• Call recording could be improved
• Few software integrations with base plan
• No SMS on desktop app

Nextiva at a Glance 

Nextiva is a cloud-based Voice over Internet Protocol (VoIP) phone system that provides a wide range of integrated voice, video, and team collaboration features. This VoIP provider stands out from its competitors by helping your business communicate on each channel your team or customers want to use. 

From a mobile app and desktop app to unlimited voice and video calling, Nextiva is well-equipped to serve your business. As such, Nextiva is more than a stand-alone VoIP service. It’s an all-in-one business communications solution that includes faxing, video conferencing, and team chat and collaboration capabilities.

In terms of pricing, Nextiva’s packages are based on a sliding scale. The more users you have in your organization, the more affordable Nextiva is for your company. However, Nextiva has plans for businesses with one user to businesses with over 100 users. Therefore, Nextiva is adaptable to any sized business looking for a comprehensive business communications system. 

Nextiva offers three plans to choose from, including Essential, Professional, and Enterprise. The base-level Essential plan includes unlimited calling in the US and Canada, unlimited video calling, and team collaboration tools. The Professional plan adds mobile SMS and MMS, unlimited conference calls, and voicemail to SMS notifications. 

Who Nextiva is Best For 

Nextiva is a VoIP provider suited for businesses looking for an all-in-one phone system solution. No matter how large or small your business is, Nextiva is adaptable to your needs. However, since Nextiva offers discounted pricing for larger teams, this VoIP provider is ideal for large organizations willing to spend more for a quality service.

Pricing 

Nextiva’s pricing model is based on how many users you have on your team. For example, teams with 1 to 4 users need to pay $23.95/month per user for the base level Essential plan on an annual subscription. The price drops to $18.95/month per user if you have 20 to 99 users on your team. Furthermore, the price is higher if you choose to pay monthly and not annually.

Plans

Essential

Professional

Enterprise

Price

Starts at $17.95/user/month on an annual subscription

Starts at $21.95/user/month on an annual subscription

Starts at $31.95/user/month on an annual subscription

Unlimited Calling Within the US and Canada

Unlimited Video Calling

Team Messaging, Collaboration, and Video

Free Local and Toll-Free Number

Mobile SMS/MMS

Unlimited Conference Calls

Voicemail to SMS Notifications

Enterprise CRM Integrations

Call Recording

Although not a free VoIP phone service, Nextiva provides a 7-day free trial for its Essential plan and free demos for its Professional and Enterprise plans. The Essential plan includes unlimited calling within the United States and Canada. It also features unlimited calling and team collaboration tools. The Professional plan adds mobile SMS and MMS as well as unlimited conference calls. 

Nextiva Features

In this Nextiva review, we focused on some key features. These include its calling capabilities, auto attendant, user interface, advanced features, integrations, and customer support.

Calling

Nextiva offers one of the best VoIP apps on desktop and mobile, making calling exceedingly convenient for you and your team members. You can set up or attend conference calls from either app, send text messages, and take advantage of Nextiva’s unlimited calling within the United States or Canada. Additionally, with the Nextiva mobile app, you can also share screens with your team members when working on collaborative projects.

Best of all, Nextiva offers crystal clear call quality, so you never have to worry about poor call quality, which causes inconveniences and miscommunications. Rather than having multiple phone systems and a cluttered desk, all your communication tools live together on the same mobile or desktop app. 

Nextiva also offers call routing, which automatically sends inbound calls to the correct person with an easily creatable custom call route. Furthermore, this VoIP provider offers advanced voicemail features. You can manage, view, and listen to business voicemail messages from the mobile app or even from your email inbox. 

One of the best features we want to highlight in this Nextiva review is Call Pop. Call Pop instantly displays important caller information on your screen. This information includes the sentiment of the caller’s last interaction with your business, survey response, experience score, and customer’s account value. When you answer the call, your screen switches to the caller’s full profile.

This page shows all the caller’s information as well as a place to take notes for the current call. When the call concludes, the customer is sent an automatic email that includes a survey asking them how the call went. Therefore, their most recent response will be shown in Call Pop next time they call. 

Auto Attendant

Nextiva includes the auto attendant feature in each of its pricing packages. The auto attendant is an automated answering service that directs inbound calls to the correct individual or department. 

For example, when you call a company and are directed to use your keypad to reach the right department, you’ve essentially used an auto attendant. This way, your customers can easily find the right person to speak to without needing a live support agent directing them. 

The auto attendant allows your business to scale because of the excellent customer experience it offers. It also improves trust because it makes your company appear more professional. 

User Interface

Nextiva is a beginner-friendly VoIP provider because of its easy installation and setup process. Once you sign-up for Nextiva, you can access remote training webinars and one-on-one training opportunities.

The mobile and desktop apps are well-designed and easy to use. If you’re unsure of what is a VoIP caller, Nextiva provides all the resources you need to get your business communications system up and running.

Advanced Features

When you upgrade to the Professional or Enterprise plan, you get access to the best conference call service and unlimited SMS and MMS messages. However, the Professional plan limits the number of participants per conference call to 40. On the other hand, you can have unlimited participants on a conference call on the Enterprise plan.

These two plans also include unlimited video conferencing for up to 250 participants. The Enterprise plan is the only package that offers call recording and video conference recording. If your small business requires call recording, read our list of the best VoIP providers. Some of Nextiva’s competitors offer call recording even at the base-level pricing plan. 

Furthermore, the Professional and Enterprise plans offer team collaboration tools within the desktop and mobile app. If you opt for either of these two plans, you can access team messaging, private group messaging, and screen sharing. 

Integrations

With Nextiva’s Essential plan, you can integrate the VoIP service with Microsoft Outlook and Google Contacts. However, the Professional Plan includes integrations with Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Sugar CRM, NetSuite, and Workbooks.

If you want the most integrations possible, you’ll need to opt for the top-tier Enterprise plan. Nextiva’s Enterprise plan includes integrations with Oracle Sales Cloud, Bullhorn, ServiceNow, Microsoft Teams, and Salesforce Lightning UI.

With an estimated growth rate of 3.8%, more and more businesses are opting for VoIP phone systems to replace their traditional landline systems. Therefore, it’s important to find a VoIP provider that seamlessly integrates with your existing software.

Customer Support

Nextiva is a cut above its competitors regarding customer support, reliability and helpfulness. Each Nextiva VoIP package includes 24/7 email, chat, and phone support. No matter when or what time you need help, Nextiva has an agent available and willing to troubleshoot your issues. 

Reliability

Nextiva offers one of the most reliable and best call center software because of its 99.999% uptime rating. Therefore, you can expect Nextiva to be up and running 24/7 and 365 days a year. 

Additionally, Nextiva promises a secure network. Nextiva’s scalable network was developed by over 1,500 engineers to provide top-notch reliability, quality, and security. 

Alternatives to Nextiva

Picking the right VoIP provider with a strong support team can help your company cut costs, improve remote collaboration, and increase productivity due to the integration capabilities with other software. Hundreds of VoIP services exist, each with unique features and pricing. However, here are the top three alternatives to Nextiva you should consider before making your final decision.

Ooma Office

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Ooma Office is a cloud-based VoIP provider that offers comprehensive phone systems for small businesses and large enterprises. The Ooma Office base plan features a mobile app, call-forwarding, Ring Groups, and a virtual receptionist.

Ooma Office is suitable for small businesses or startups with many remote workers. Since there isn’t a long-term contract requirement, you can choose to cancel your subscription at any time without any questions asked.

Ooma Office is another great VoIP for small businesses because of its comprehensive set of features and affordable pricing. However, Ooma Office only provides two pricing options for small businesses, whereas Nextiva offers three.

Pricing

Ooma Office carries two plans for small businesses and two plans for larger enterprises:

• Ooma Office: $19.95/month per user, no contract required
• Ooma Office Pro: $24.95/month per user, no contract required
• Ooma Enterprise: $27.99/month per user with contract
• Ooma Enterprise Call Center: $49.99/month per user with contract

• Affordable pricing for small businesses
• No long-term contract requirements on base plans
• Excellent user interface and usability

• Toll-free service is not free
• Desktop app requires Ooma Office Pro
• Lacks productivity features

RingCentral

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RingCentral is a comprehensive VoIP service that features unlimited SMS messages, unlimited calling within the US and Canada, voicemail transcription, and team messaging. Furthermore, RingCentral’s Premium and Ultimate plans offer workflow integrations with Slack, CRM integrations with Salesforce, and international calling to over 100 countries.

RingCentral is suitable for larger enterprises that need a comprehensive set of features. Although you can’t go wrong with either VoIP provider, RingCentral offers more app integrations and messaging capabilities than Nextiva.

Pricing

RingCentral offers four different pricing options depending on what your business needs in a phone system:

• Essentials: $19.99/month per user – Includes messaging and phone
• Standard: $27.99/month per user – Includes messaging, video, and phone
• Premium: $34.99/month per user – Includes messaging, video, phone, and open API
• Ultimate: $49.99/month per user – Includes messaging, video, phone, open API, and unlimited storage

• Offers mobile apps for iOS and Android
• Unlimited calls to the United States and Canada
• Built-in team messaging platform and document sharing

• Takes time to learn and set up
• Customer support could be improved
• Only allows one user to monitor chat features for a phone line

Dialpad

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Dialpad is another business communications platform that offers calls, messages, and video meetings. What sets Dialpad apart from other VoIP providers is its artificial intelligence (AI) capabilities. With Dialpad AI, you receive built-in speech recognition and natural language processing.

Dialpad is best for businesses looking to scale their sales and revenue through automated messaging. Nextiva and Dialpad are both cloud-based VoIP providers. However, Dialpad offers real-time transcription, sentiment analysis, and speed coaching through its AI software.

Pricing

Dialpad has three different business communications pricing packages:

• Standard: $15/month per user, billed annually
• Pro: $25/month per user, billed annually
• Enterprise: Inquire with Dialpad for pricing

• Free 14-day free trial
• Unlimited SMS, calls, and group messages
• Call recording and voicemail transcription on base plan

• Limited integrations and support on base plan
• Desktop app could be improved
• Needs better onboarding materials

Bottom Line on Nextiva Review

When it comes to call management tools, voice quality, and customer support, Nextiva stands above most of its competitors. This comprehensive business VoIP provider is perfect for any size business looking for a communication platform to unite their employees and clients. 

Google Voice is Google’s Voice over Internet Protocol (VoIP) solution. It is a digital phone system that works for desk phones, smartphones, and computers. This system is completely integrated with Google Workspace’s ecosystem and is an excellent tool for small to medium-sized businesses that need to level up their communications with customers. 

In this Google Voice review, we have narrowed down all the most important aspects of this VoIP service. 

Our Verdict

Google Voice

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Google Voice provides overall great VoIP service for small businesses. Because this is Google we are talking about, it seamlessly integrates with Google Workplace, especially Google Calendar and Google Meet. In addition, it also offers a familiar user interface, which makes it intuitive and easy to use. After all, who doesn’t use at least one Google product on a daily basis? 

This VoIP service is also cost-effective compared with other alternatives in the market. With comprehensive features and prices starting at $10 a month per user in its Starter plan, Google Voice app is perfect for small to medium-sized businesses. Also, the Standard and Premier plans offer an even broader set of features with prices as low as $20 and $30 a month, respectively. 

• Fully integrated with Google Workspace
• Works on desk phones, smartphones and computers
• Syncs all devices

• Delays and voice vibration at times 
• Inaccurate voicemail transcripts at times 
• SMS limited to the US

Google Voice at a Glance

Google Voice is the perfect VoIP service for small to medium-sized businesses. It offers comprehensive voice features at prices starting as low as $10 per month, making it one of the most cost-effective solutions. 

But what sets Google Voice apart from other solutions in the market is, well… Google. Since this is a Google product, it integrates with Workplace apps. Users can easily manage meetings in Google Calendar, receive calls from ongoing meetings on Hangouts Meet, and use Gmail to follow up on contacts made with Google Voice. 

Google Voice works perfectly on desktop phones, smartphones, and computers, meaning users can carry out phone calls from whichever device they prefer. Moreover, Voice also syncs all connected devices with an internet connection, allowing users to access their information from wherever they want. 

Most Google Voice users have reported being generally satisfied with the product. However, Google Voice fails in a few aspects. For instance, the SMS features could be broader: the unlimited SMS function is available only in the US, which can be a downer for companies doing business abroad. Google could also improve voice transcripts – users have reported delays and inaccurate voice transcripts. 

Who Google Voice is Best For 

Google Voice is the perfect VoIP service for small businesses because it provides a high-quality and user-friendly digital phone system that can help them lower costs and swiftly manage their contacts. 

It’s a good fit for small businesses looking for affordable cell phone plans with other Google solutions as part of their daily work and can easily integrate with Google Voice. 

On the flip side, larger companies that operate with other software and need integration with other business solutions such as CRM software or customer support might not be a good solution, as Google Voice integrates only with Google Workspace apps. 

Pricing 

Pricing starts as low as $10 a month per user. Google Voice is also compatible with Google Fi – Google’s mobile virtual network operator (MVNO) – and comes with a seamless Google Calendar and Google Meet integration. These features can come in handy for small business owners who use Google Meet quite often.

For businesses looking for an upgrade, Google Voice’s Standard plan offers additional services such as a multi-level auto attendant, ring groups, desk phone support, and eDiscovery for calls, voice mails, and SMS at only $20 a month per user. The Premier plan offers what is included in the Standard plan, plus unlimited users in international locations and advanced reporting at $30 a month per user. 

Plans

Starter

Standard

Premier

Price

Starts at $10/month per user

Starts at $20/month per user

Starts at $30/month per user

Unlimited users

Up to 10

Unlimited

Unlimited

Domestic Location

Up to 10

Unlimited

Unlimited

International Locations

None

None

Unlimited

Compatible with Google Fi

Voicemail-to-text

Integrated with Google Calendar & Meet

Web Application

Call forwarding

Multi level auto attendant

Ring Groups

 

 

Google Voice Features & Integrations

Although it’s a comprehensive tool overall, we found some features and integration that stand out in Google Voice during our analysis. 

Make Calls From Gmail

Suppose you’re in the middle of an email when you realize it will be too long or too complex to explain through a written text. Google Voice makes it easier for you – instead of writing a long and complex email, you can call for free, straight from your inbox. 

Voicemail to Text

If you need to transcribe a voicemail into text, Google Voice does it for you. Using advanced speech recognition technology, this great future not only turn voicemails into text but also allows you to scan the voicemail and check its content, just like you would with an email. 

Call Recorder

Get back to a call whenever you want with this great feature. Record calls from beginning to end and keep a record of important meetings and interviews that occur over the phone.

Google Calendar Integration 

Google Voice integrates perfectly with Google Calendar and even lets busy business owners shut down from work by automatically sending calls to voicemail after business hours. It also enables this feature whenever the call conflicts with the events on the calendar. 

Google Meet Integration 

Like Google Calendar, Voice also integrates with Google Meet, making it easier for users to join meeting even when they are on the go. For instance, when users receive a call from Hangouts Meet, they can check what meeting is calling. 

Gmail Integration 

Although not listed as a feature on the official Voice page, we couldn’t leave behind the Gmail integration provided by Google Voice. Voice allows users to unify their calling experience by providing a widget on Gmail that enables them to make and receive calls without switching tabs or apps. When using Gmail, Google Voice appears on the right side of the screen, allowing users to carry out calls from the computer. 

Alternatives to Google Voice

Not sure about Google Voice? There are other VoIP phone services are available on the market – below, we’ve listed our favorite options.

CloudTalk

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CloudTalk is possibly one of the most comprehensive VoIP tools and is very similar to Google Voice. It is known to provide the best Interactive Voice (IVR) system and comes with multiple integrations. In addition, CloudTalk also integrates call recordings as a standard service in all plans. However, the Starter plan doesn’t come with text messaging and IVR. Also, SMS is only available via request.

CloudTalk might be a better fit for larger businesses, as it comes with additional resources that aren’t very useful to small enterprises.

Compared to Google Voice, CloudTalk has more features, but it comes at a cost: its plans start at $30 a month per user, three times more expensive than Google Voice.

• Provides the best Interactive Voice (IVR) system 
• Call recording comes as standard service in all plans
• Multiple integrations

• Text messaging and IVR aren’t available on the Starter plan 
• SMS is only available via request
• Audio conferencing is limited to three users

OpenPhone

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OpenPhone takes VoIP to the next level — or, more specifically, it takes CRM and text messaging to the next level. With OpenPhone, users can initiate a discussion thread with their co-workers based on a single interaction with clients or potential buyers. No more forwarding messages to random groups and losing track of unique interactions with clients. 

This feature makes OpenPhone great for teamwork, so medium-to-large-sized companies might benefit the most from it in comparison with small businesses. 

With prices starting at $10 a month per user, OpenPhone, like Google Voice, also offers voicemail transcripts — and also call recordings, which are not included in Voice. However, OpenPhone does not support group calling, has fewer integrations if compared to Voice, and has no international calling options outside the US and Canada.

• Next-level text management: you can comment on inbound texts with co-workers and easily manage contacts 
• Voicemail-to-text transcript 
• Call recording

• No group calling (coming soon)
• Fewer integrations 
• No international calls outside US and Canada 

Nextiva

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Nextiva’s Essential plan offers a comprehensive set of VoIP features, completely catering the needs of a small business. With 24/7 customer support, video calls, and integrations with Outlook and Google Contacts, Nextiva’s Essential VoIP plan offers a good set of features. 

However, this might be a better option for companies foreseeing more team members and the need for a more robust solution. Its Professional plan offers an even more complete set of features — including team collaboration tools.

Compared to Google Voice, Nextiva offers similar features in its Essential plan, but at a higher price. The Essential plan starts at $18.95 a month per user, while the Professional plan starts at $22.95 a month per user. To learn more about Nextiva’s features, read our complete Nextiva review.

• 24/7 customer support 
• Integrates with Outlook and Google Contacts
• Video calls included in all plans

• More expensive
• Fewer features in the Essential VoIP plan
• No messaging available on the Essential plan

Bottom Line on Google Voice

Google Voice is designed to be simple, smart, and scalable. And it delivers on its promise: a comprehensive VoIP service for small-to-medium-sized businesses. 

Google Voice is fully integrated with Google Workspace and provides a seamless experience with Google Calendar and Google Meet. In addition, a widget available on Gmail lets users make and receive calls without having to switch tabs. 

The cloud-based service also syncs to all user’s devices, letting them choose where they want their phone to ring. Apart from that, it also works on desk phones, smartphones, and computers. 

Finally, Google’s AI carries out voicemail transcriptions and automatically blocks spam calls, allowing users to not be interrupted and focus on their business. 

Bottom line, compared with other VoIP providers solution in the market, Google Voice offers a comprehensive, cost-effective service — and all for one at competitive prices, starting at only $10 a month per user. 

Ooma Office is a cloud-based VoIP (Voice over Internet Protocol) software platform that offers business phone service for small businesses to large enterprises. It offers better remote team communication since the software lets you make calls over the internet instead of a standard phone line. Learn if Ooma Office is right for your company. 

Our Verdict

Ooma

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Ooma Office is a VoIP provider that offers convenient voice communications for your team members and clients. The main difference between Ooma Office and its competitors is that each user receives a unique direct-dial VoIP number instead of an extension. Therefore, your company appears more professional, and is easier to reach by your customers.

Ooma Office is an excellent choice for your team if you’re part of a small firm or business with a sizable number of remote workers. The affordable basic plan comes with a virtual receptionist, mobile app, call-forwarding, and a host of additional features. 

• Affordable plans for small businesses
• No long-term contract required
• Easy to set up and use

• Toll-free service costs extra
• Lacks integrated productivity capabilities
• Desktop app requires upgraded plan

Ooma Office at a Glance

Ooma Office is a flexible VoIP service with reliable voice and video calling capabilities. Furthermore, Ooma Office combines the ability to easily set up your VoIP service while having unlimited lines for your business. Best of all, there are also no contracts or long-term commitments. You can even try Ooma Office for 30-days with a money-back guarantee.

There are two different pricing options for Ooma Office, both billed every month without needing a long-term contract. The base plan, Ooma Office, includes a user extension, a local phone number, and unlimited calling to the US, Canada, Mexico, and Puerto Rico. The advanced plan, Ooma Office Pro, adds video conferencing, voice recordings, and more.

Since there are no long-term commitments with Ooma Office, customers can save up to 50% compared to other providers’ monthly plans. Therefore, Ooma Office is an excellent choice for small businesses and startups when committing to a long-term contract isn’t reasonable.

Who Ooma Office is Best For 

Ooma Office is the best VoIP app for small and medium-sized businesses that need a comprehensive phone system to manage team and client communications. This software also provides robust enterprise solutions that can deeply support a growing business. 

Pricing 

Ooma Office provides two different pricing packages: Ooma Office and Ooma Office Pro. Ooma Office costs $19.95 each month per user. If you subscribed to Ooma Office and have a team of 25 employees, you would pay $498.75 per month. Furthermore, Ooma Office offers a 30-day money-back guarantee for both packages so that you can try the VoIP software risk-free. 

Plans

Ooma Office

Ooma Office Pro

Ooma Enterprise

Ooma Enterprise Call Center

Price

$19.95/month per user

$24.95/month per user

$27.99/month per user with contract

$49.99/month per user with contract

Mobile App

Extension Dialing

Call Forwarding

Video Conferencing

Desktop App

Call Recording

Advanced Custom Call Flows

Custom CRM and Productivity Tool Integrations

Dedicated Customer Success Managers

Custom file permissions

Ooma Office Pro costs $24.95 each month per user and includes everything in Ooma Office, but it also offers video conferencing, a desktop app, call recording, enhanced call blocking, and voicemail transcription. Ooma Enterprise and Ooma Enterprise Call Center software cost $27.99 per user each month and $49.99 per user each month, respectively. 

Ooma Office Features

Ooma Office offers a robust set of VoIP features which include call management, calling capabilities, and an intuitive user interface. Here’s an in-depth overview of each of the core features Ooma Office provides.

Call Management 

Ooma Office offers all the call management features needed in a VoIP service provider. In the base plan, you receive access to a mobile app, virtual receptionist, and ring groups. With the mobile app, your team can easily communicate from any location. Furthermore, the mobile app offers text messaging, picture messaging, and group messages. 

When your phone rings, you’ll be informed that it’s an Ooma Office call. This makes it easy to differentiate between business and personal calls. With the mobile app, you can also transfer calls to any phone number, extension, or voicemail. 

Ooma Office’s virtual receptionist allows small businesses to direct incoming calls and share essential information. The virtual receptionist guides the caller through a series of options, including selecting their preferred language or choosing a specific department. This way, the caller reaches the right person the first time they call. 

Another outstanding feature we found in our Ooma Office review is Ring Groups. Ring Groups ensure that no call goes unanswered. You can implement Ring Groups within specific departments like accounting or customer service teams. When Ring Groups is implemented, each member who is eligible to answer the call will receive the phone call.

Then, the phone call stops on everyone’s phone as soon as the first person answers. Furthermore, you can set up Ring Groups to ring each person’s phone sequentially, or user by user, until somebody picks up. 

However, there are many more call management features Ooma Office offers. Each Ooma Office plan includes transfer music, music on hold, extension dialing, and call forwarding. You also get access to call logs, a company directory, call blocking, and 7-digit dialing.

Calling

Ooma Office provides an impressive set of calling features, even with the base plan. With each Ooma Office VoIP plan, you get access to unlimited calling in the US, Canada, Mexico, and Puerto Rico. Ooma Office’s unlimited calling ability is essential if your business or clients are located in these locations.

Additionally, Ooma Office has very low international call rates. For example, a call to China costs $0.025 per minute, and a call to Australia costs $0.038. Therefore, a 30-minute phone call to China or Australia would only cost $0.75 or $1.14. These are some of the lowest international calling rates found in VoIP providers. 

Ooma Office also makes it easy to transfer your existing business phone number to Ooma through porting. Additional calling features include enhanced 911 services, toll-free numbers, new company numbers, direct dialing, and free number transfers. 

Setup

Ooma Office understands that every business is unique with different needs. Because of this, Ooma Office gives you flexible options to set up your VoIP service depending on your business. 

You can set up Ooma Office with your existing analog phones, the Ooma Office smartphone app, or Ooma Office’s IP phones. As such, your phones can be set up through the Ooma Office base station, wirelessly, or through an ethernet cable connection. Ooma Office’s setup is so easy that the DIY setup will have your office phone system up and working in just a few minutes. 

Advanced Features

Ooma Office Pro costs $5 more per user each month than the base Ooma Office plan. This plan offers a few additional features, including video conferencing, access to the desktop app, and call recording capabilities.

Online video meetings are more prevalent than ever before. For this reason, Ooma Office Pro offers a comprehensive video conference platform to host instant online meetings from any location. You can easily set up video conferences through Ooma Office’s website or the desktop app.

Furthermore, the video conferencing feature offers simultaneous screen-sharing, which is not commonly found in other video conferencing platforms. Each meeting can host up to 25 people. The Ooma Office dashboard also shows an extensive calendar of future meetings and the ability to create, edit, view, and search for meetings. 

You can also password protect video meetings, use a chat messenger, and mute individuals if you’re the host. The Ooma Office desktop app allows you to do everything you can from the mobile app except your laptop. This is easier for remote workers who aren’t typically on the go and need mobile calling capabilities. 

The call recording feature allows you to playback phone calls, crucial for accurate note-taking and future references. You can automatically record each call or manually activate the call recording. 

Interface and Usability

The best feature about Ooma Office is how easy it is to use because of its intuitive dashboard. You can easily configure your settings, add your business users and extensions, and set up other features through the online dashboard. 

Furthermore, most settings within Ooma Office can be customized. For instance, when configuring Ring Groups, you can choose how long each phone rings before moving on to the next person. 

Security and Encryption

All calls between two phones using Ooma Office are fully encrypted. Furthermore, video calls are fully encrypted as well.

However, Ooma Office could improve its account and communications security. This is because Ooma Office doesn’t offer two-factor authentication. As such, there’s not much you can do to protect your phone network if somebody steals your password. 

Customer Support

Ooma Office provides 24/7 customer support through phone, email, and live chat. This way, there is always somebody available to answer your questions when you need help. You can also find an extensive support center with detailed tutorials about how to set up your phone network. 

Alternatives to Ooma Office 

Choosing the right VoIP provider for your business is crucial, so it’s important to learn about a few alternatives to Ooma Office before making your final decision. Similar to Ooma Office, each of these alternatives offers excellent VoIP services. Therefore, your business will be positively impacted regardless of which option you choose to implement. 

Here are three of the best VoIP providers that provide an alternative solution to Ooma Office.

RingCentral

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RingCentral is a superb VoIP provider that offers unlimited business SMS, unlimited calls in the US and Canada, team messaging, and voicemail transcription. RingCentral’s higher-tier plans offer international calling in over 100 countries, workflow integrations with Slack, and a CRM integration with Salesforce.

RingCentral is an excellent VoIP provider for larger enterprises who need a phone system that integrates with their existing apps. RingCentral is unique compared to Ooma Office because it offers volume discounts for larger teams.

Pricing

RingCentral carries four different pricing packages:

• Essentials: $19.99/month per user – Includes message and phone
• Standard: $27.99/month per user – Includes message, video, and phone
• Premium: $34.99/month per user – Includes message, video, phone, and open API
• Ultimate: $49.99/month per user – Includes message, video, phone, open API, and unlimited storage

To learn more about RingCentral’s features and pricing plans, read our complete RingCentral review.

• Mobile apps for Android and iOS
• Unlimited calls within the United States and Canada
• Built-in document sharing and team messaging

• Steeper learning curve than other options
• Only one user can monitor chat features for a specific phone line
• Unreliable customer support

Nextiva

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Nextiva is a VoIP provider that offers a solution for internal and external calls in one single package. The base plan comes with the essential features like unlimited calls in the US and Canada, an auto-attendant, and unlimited video calling. However, the higher-tier plan offers more collaboration-based features.

Nextiva is a great VoIP solution for small businesses looking for a productivity-driven communication system with collaboration features. Nextiva is very similar to Ooma Office because both VoIP services are easy to use and set up. However, Nextiva provides more pricing plans, which may be more suitable for your business.

Pricing

Nextiva provides three different pricing options to choose from:

• Essential: $18.95/month per user – Unlimited voice and video calling
• Professional: $22.95/month per user – Unlimited conference calls
• Enterprise: $32.95/month per user – Call recording

To learn more about Nextiva’s features and pricing plans, read our complete Nextiva review.

• Mobile app access from any location
• 24/7 customer support team
• Customizable auto-attendant

• Call recording is exclusive to higher-tier plans
• Lacks extensive integration capabilities
• Confusing to add contacts

Mitel

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Mitel is a VoIP service with a full suite of collaborative tools. These tools include the ability to host video conferences with 100+ people and a platform for business and teamwork SMS messages. Mitel is a great option for small businesses interested in Outlook integration and Telephony for Microsoft support. This way, you can easily call through Teams.

Compared to our Ooma Office review, Mitel is the better choice for teams that need Outlook and Microsoft integration capabilities.

Pricing

Mitel offers three different cloud business phone systems. However, you need to contact Mitel’s sales team to receive a quote.

• Unlimited minutes each month
• PC, Android, and iOS app
• 100-user video conferences

• Time-consuming initial setup
• Lack of user customization
• Mobile app UX could be improved

Bottom Line on Ooma Office Review

Ooma Office offers two different pricing packages depending on what VoIP services your business needs. It’s an easy-to-use VoIP option that offers impressive calling and video conferencing features. However, Ooma Office isn’t the best VoIP service if you’re interested in team collaboration features. 

Dialpad levels up the way you call and message your co-workers and customers. It stands out among VoIP providers because it offers cutting-edge AI technology, comprehensive call management features, and affordable pricing. We list pros, cons, features, and competitors in this Dialpad review.

Our Verdict

Dialpad

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Dialpad is a smart selection for your business if you’re looking for a combination of multiple VoIP functions, advanced AI platform, and cost-effective plan rates. To begin with, all the plans allow you to manage your incoming and outgoing calls via call forwarding, voicemail transcription, and call transferring.

Plus, the AI system provides real-time recommendations and task automation for better workflows. In addition to this, you can make as many calls and send as many messages as you like to colleagues and clients. Last but not least, the pricing of the Dialpad packages is cheaper compared to similar VoIP services.

Although Dialpad has its benefits, it admittedly has a few drawbacks too. For instance, the basic plan only lets you integrate your VoIP system with essential productivity suites, while the advanced plans come with more integration options.

Aside from this, none of the packages include dedicated VoIP devices, although the app is compatible with computers, smartphones, and softphones. Finally, number extensions are available with the most expensive plan only. At the end of the day, Dialpad is a well-rounded VoIP provider that gives you bang for your buck.

Pricing: Starts at $15 per user/month

• Superior AI technology
• Complete call management features for all plans
• No caps to VoIP calling, SMS & MMS

• Limited integrations only for low-tier plan
• No dedicated VoIP hardware
• Extensions available for corporate plan only

Dialpad at a Glance

Dialpad is a VoIP platform that serves as a unified communications solution for business teams of all sizes. Through a single VoIP app, it equips you to contact your customers via phone calls, messages, and video conferencing. Since the VoIP system is customizable, you can scale it to match the growth of your business by adding users and managing phone numbers.

It was founded in 2011 by Craig Walker and Brian Peterson. At present, it now has more than 70,000 brand customers all over the world. It currently employs over 1,000 team members who are based in 11 global offices in various countries.

Dialpad has an edge over other VoIP services because this budget-friendly yet ultra-functional VoIP system is powered by modern AI technology. Its features include VoIP communications, call management, phone numbers, office locations, collaboration tools, auto attendant, software app support, hardware compatibility, third-party integrations, and customer service.

Who Dialpad Is Best For

Dialpad is ideal for business owners who need an all-purpose VoIP service but have a limited budget. It grants you and your team access to a wide variety of call management features plus AI assistance without breaking the bank. The low-tier plan is recommended for small businesses, while the high-tier plans are advisable for mid-sized companies, corporations, or contact centers.

Pricing

Dialpad offers three types of plans that vary in terms of pricing and features. Check out the chart below to discover how these packages stack up to each other:

Plans

Standard

Pro

Enterprise

Price

$15/user/month

$25/user/month

Contact Dialpad for quote

VoIP Communications

Unlimited calls, SMS & MMS + limited meetings + 3 ring groups

Unlimited calls, SMS, MMS & meetings + 25 ring groups

Unlimited calls, SMS, MMS, meetings & ring groups

Call Management

Phone Numbers

1 local number/user

1 local number/user + additional local or international numbers

1 local number/user + additional local or international numbers + extensions

Office Locations

1

10

Unlimited

Collaboration

Contact syncing + analytics & reporting

Contact syncing + analytics & reporting

Contact syncing + analytics & reporting

AI-powered Auto Attendant

Software App Support

Dedicated VoIP Hardware

Integrations

G Suite & Office 365 integrations

G Suite, Office 365, CRM & productivity tool integrations

G Suite, Office 365, CRM, productivity tool & IAM/SSO integrations

Customer Service

24/5 support

24/7 support

24/7 support

To summarize, Dialpad presents you with three VoIP packages which you can choose from:

1. Standard
   1. $15 per user/month
   2. Minimum of 1 license

This basic plan is ideal for individual professionals or small business teams who wish to connect with colleagues and customers.

2. Pro
   1. $25 per user/month
   2. Minimum of 3 licenses

This advanced package is appropriate for multiple small teams or mid-sized business teams that want to simplify the way they communicate with various clients and co-workers.

3. Enterprise
   1. Contact Dialpad to get a quote
   2. Minimum of 100 licenses

This corporate plan is suitable for large companies or contact centers that reach out to a wide network of customers via VoIP systems or call center software.

Take note that these rates are applicable only if you sign up for annual billing. Higher rates apply if you subscribe to the monthly billing arrangement.

Dialpad Features

Dialpad has a strong set of features that improves the way you connect with your customers and workmates. In this Dialpad review, let’s dive deeper into the features of this VoIP caller, such as VoIP communications, call management, phone numbers, office locations, collaboration tools, auto attendant, software app support, hardware compatibility, third-party integrations, and customer service.

VoIP Communications

Dialpad equips you to reach out to your team members and clients in several important ways. All the plans allow you to make unlimited phone calls and send unlimited SMS or MMS messages. Plus, they give you the chance to participate in video conferencing and team chats.

While the basic communication capabilities of the three packages are the same, the advanced communication features of each plan differ slightly. For instance, the Standard package only includes limited meetings and three ring groups.

Next, the Pro plan comes with unlimited meetings and 25 ring groups. Finally, the Enterprise package tops them both by showcasing unlimited meetings and ring groups. Be sure to take your business communication needs into consideration as you pick a Dialpad plan.

Call Management

Dialpad makes it a breeze for you to monitor and handle your incoming and outgoing VoIP calls. All three plans boast a slew of call management features, such as call forwarding, call routing, call recording, voicemail transcription, custom voicemail greeting, and number forwarding.

For example, you can forward calls to your smartphone, to co-workers’ stations, or to external numbers. Plus, you can route calls to the appropriate agent or join conference calls via three-way calling to save time. Also, you can record an unlimited number of calls. On top of this, you can keep track of your voicemails through the transcription and playback services.

In this case, the only advantage which the Pro and Enterprise packages have over the Standard plan is the ability to hold queues. That’s why Dialpad has you covered in terms of call handling regardless of the package you select.

Phone Numbers

No matter which plan you subscribe to, Dialpad provides each user of your team with one local number. You also have the option to get additional local or international numbers if you go for the Pro or Enterprise package, although this privilege isn’t part of the Standard plan. Just keep in mind that you can only avail of number extensions if you pay for the Enterprise plan.

Nevertheless, number porting is available for all packages. As a result, you can carry over your existing toll-free, local, or international numbers from your previous phone provider to your new Dialpad system.

Office Locations

Dialpad uses office locations to represent physical workspaces or groups of team members. In addition to this, each office also serves as a basis for the computation of tax rates. Every Dialpad plan comes with a maximum number of office locations.

The Standard package only encompasses a single office, while the Pro plan accommodates up to 10 offices. If you don’t want any office number restrictions, the Enterprise package gives you free reign with unlimited office locations.

Collaboration

Dialpad makes it easier for you to collaborate with co-workers in your team and in other departments. It syncs contacts across the VoIP system so that the appropriate people can quickly access the customer database. Also, it analyzes relevant information and generates reports that will help you and your colleagues gain insights for improved planning.

Auto Attendant

Dialpad is well-regarded for its multi-level auto attendant that’s fueled by AI technology. It provides real-time recommendations so that your agents can instantly share AI-suggested answers to client questions. Plus, it enables them to resolve customer issues right away even without supervisor assistance.

In addition to this, Dialpad comes with tools that empower your sellers and managers to close sales deals, such as scripted responses and objection handling. It also has task automation capabilities that let you attach notes to your CRM platform and prepare the call review procedure.

On top of this, it allows you to keep track of real-time representative activities via leaderboards. Last but not least, Dialpad helps your customers to instantly search for information even without speaking to agents by automating customer touchpoints.

Software

Dialpad has a wide compatibility range when it comes to software support. After all, you can use the desktop app whether your computer is based on Windows or Mac OS. Aside from this, you can install the mobile app on your mobile device, which includes your smartphone whether it runs on Android or iOS.

Hardware

You should be aware that none of the Dialpad plans come with dedicated VoIP hardware. Still, you can use the Dialpad app for calling, messaging, and faxing with your existing laptops, mobile phones, or softphone devices for your business phone system.

Integrations

While all Dialpad plans include third-party integrations, the level of consolidation varies greatly depending on the package you subscribe to. For instance, the Standard plan only allows you to connect your VoIP phone system with basic productivity suites like G Suite and Office 365. 

Nevertheless, the Pro package accommodates integrations with CRM systems like Salesforce and Hubspot, plus productivity tools like Slack, Zendesk, and Zapier. To level up the game, the Enterprise plan includes all these third-party integrations, while adding cloud services like Azure and Okta to the mix.

Make sure that the package you select is compatible with the essential programs your work team uses on a daily basis.

Customer Service

Dialpad provides customer service for all plans, although the level of support changes based on the tier you sign up for. On one hand, the Standard plan only includes 24/5 chat and web assistance, while the Pro and Enterprise packages both come with full 24/7 phone, web, and chat support. Plus, it’s just the Enterprise plan that falls under the Service Level Agreement (SLA).

On the other hand, the three packages equally grant you access to the knowledge base and community forum. To top things off, all Dialpad plans give you the option to get support-related add-ons, such as a dedicated account manager and professional deployment services.

Alternatives to Dialpad

Dialpad is a viable option for your business if you value AI-enhanced VoIP features. Still, you may check out other notable alternatives if you prioritize other aspects of VoIP services.

RingCentral

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RingCentral is a centralized VoIP system that enables you to make calls, host video meetings, write messages, and send faxes through a single app. It gives you the chance to gain new global, local, and toll-free numbers. Plus, it allows you to monitor system activity so that you can assess service quality, team performance, and system usage.

RingCentral is ideal for business teams that use video communications frequently. While Dialpad comes with video conferencing, RingCentral has a bigger focus on video meetings and messaging. However, keep in mind that RingCentral charges much higher rates than Dialpad, especially for the premium plans with progressive features. Also, Dialpad has an edge when it comes to AI technology.

• Strong emphasis on video communications
• One central app
• Real-time analytics for phone calls & video meetings

• Expensive pricing
• Some advanced features available for high-tier plans only
• Less focus on AI than Dialpad

Pricing:

RingCentral MVP

1. Essentials: $19.99/user/month
2. Standard: $27.99/user/month
3. Premium: $34.99/user/month
4. Ultimate: $49.99/user/month

*Rates applicable for annual billing

Freshdesk

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Freshdesk Omnichannel Suite is a contact center support solution that includes VoIP telephony and messaging features. It enables you to connect with clients via various channels like live-chat, mobile, and web. In addition to this, chatbots guide you to answer questions of callers.

Freshdesk is suitable for call centers that want to improve user experience (UX). It places more weight on prepping agents to provide excellent customer service to callers, while Dialpad aims for a fairly equal balance between team collaboration and client support.

Nevertheless, the more economical Dialpad offers more internal communication options than Freshdesk. Plus, Dialpad is a better all-purpose VoIP service than Freshdesk.

• Designed to boost UX
• Multiple channel options for customers
• Chatbot assistance

• Limited collaboration tools
• Costly plan rates
• Not as well-rounded as Dialpad

Pricing:

Freshdesk Omnichannel Suite

1. Growth Omnichannel: $29/agent/month
2. Pro Omnichannel: $59/agent/month
3. Enterprise Omnichannel: $99/agent/month

*Rates applicable for annual billing

Ooma

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Ooma is a VoIP provider that offers best voip cell phone, messaging, and video solutions for small businesses and enterprises alike. It showcases mobile apps and video conferencing tools that let you connect with colleagues and clients on the go. Aside from this, it comes with a virtual receptionist which directs callers to the right extension.

Ooma is appropriate for entrepreneurs who need scalable VoIP services for their growing business. The Ooma VoIP system is easy to personalize because it lets you add extra perks to the standard features. In comparison, Dialpad is also customizable to an extent, yet you need to upgrade to a higher plan to avail of some advanced functions. Still, the cheaper Dialpad comes with more built-in call management features plus more plan options than Ooma.

• Adjustable VoIP services
• Tools for remote work
• Virtual receptionist assistance

• Lacks some complex call management functions
• Two plan options only
• Steeper pricing than Dialpad

Pricing:

Ooma Business Phone Plans

1. Ooma Office: $19.95 per user/month
2. Ooma Office Pro: $24.95 per user/month

Bottom Line on Dialpad Review

Dialpad boosts your productivity by streamlining the way you communicate with your clients and colleagues. It’s a clever choice for you if you’re looking for a VoIP service that successfully blends together avant-garde AI assistance, ample call management features, and competitive pricing. We are optimistic that this Dialpad review has helped you decide if the VoIP ace of AI is a good match for your business or not.