Customer Service Management: Guidelines and Resources © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Although Customer Service Management there is a conventional difference between the terms “customer” and “client,” this topic refers to “customers” as meaning both. Also, although a product is a tangible offering and a service is an intangible offering, this topic …

All About Crisis Management Sections of This Topic Include Also consider Learn More in the Library’s Blogs Related to Crisis Management In addition to the articles on this current page, also see the following blogs that have posts related to Crisis Management. Scan down the blog’s page to see various posts. Also see the section …

All About Consulting – Guidelines and Resources © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC Much of the content of this topic came from this book: Many people have the mistaken impression that consultants are people who primarily give expert advice to solve problems for their clients. However, a much more accurate description is …

Technicaland Interpersonal Skills Aren’t Enough for Consulting HowDisconnected Conversations Can Hurt Your Consulting Challengesin Consulting to Small Organizations (Part 3 of 3) Challengesin Consulting to Small Organizations (Part 2 of 3) Challengesin Consulting to Small Organizations (Part 1 of 3) Howto get your clients to participate in their consulting projects (Part 3 of 3) Howto …

Guidelines and Resources for Action Planning Phase of Consulting Much of the content of this topic came from this book: © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Sections in this Topic Include: Description Goals for This Action Planning Phase Translate Selected Recommendations Into Vision and Goals Select Best Approaches to Implement Recommendations Develop …

Key Questions When Planning a Computer System © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. About the Need for (or Problem Solved by) the Computer System 1. What is the overall purpose of the proposed system? 2. What major problem(s) does it address in the organization? 3. How was the problem identified and/or determined? …

Storytelling for Personal and Professional Development Sections of This Topic Include Unleashing the Power of your Story (Part 1 of 5) Additional Perspectives on Storytelling Also consider Related Library Topics Learn More in the Library’s Blogs Related to Storytelling In addition to the articles on this current page, see the following blogs which have posts …

How to Do Public Speaking and Presentations Sections of This Topic Include Guidelines for Public Speaking and Presentations Five Things You Must Do in the First Five Minutes How to Handle Undesirable Behaviors in Presentations or Training: Use the Intervention Escalator Additional Perspectives on Presentation Skills (Public Speaking) Also consider Related Library Topics Learn More …

How to Improve Your Listening Skills Sections of This Topic Include Test – How Well Do You Listen Now? How to Really Listen to Others How to Make Sure Your Employees Really Listen to You Habits to Differentiate Good Listening from Poor Listening Additional Perspectives on Listening Skills Also consider Related Library Topics Test – …

How to Improve Your Communications Skills Some of the information in this topic is adapted from the books Field Guide to Leadership and Supervision in Business and Field Guide to Leadership and Supervision for Nonprofit Staff. Sections of This Topic Include Test – What is Your Preferred Style of Communications? What’s Your Communication IQ? Communications …