Tag: Review

Freshdesk Contact Center (formerly Freshcaller) offers a new channel for telephonic communication called VoIP (Voice Over Internet Protocol). You’ll see in this Freshcaller review that it’s a helpful tool for businesses looking to scale and establish a local presence. It also allows you to manage all calls from anywhere with a mobile device or computer. 

Our Verdict 

Freshdesk Contact Center

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For business owners who want to set up a call center but find it an overwhelming process, they might want to consider the Freshdesk Call Center. This VoIP solution is tailored to streamline the whole process. 

Freshdesk offers many features that make managing a remote and large team of agents easy. First of all, the system is user-friendly and intuitive, so both you, your managers, and your agents won’t get caught up in configuration or learning how the system works–it requires no zero phone hardware, coding, downloads, or costs, and you’ll find that this VoIP service is much more intuitive than competing VoIP platforms.

The platform also provides built-in reports that convert phone metrics and team performance into data sets that can be used for your analysis. According to our research, the Freshdesk Call Center VoIP solution offers the best balance between affordability and available features.

• Free plan available
• Customizable and in-depth reports
• Easy to set up and run
• Wide set of features

• Focused on call center operations
• Expensive per-minute calls
• Not recommended for organizations dealing with highly sensitive data

Freshdesk Contact Center at a Glance 

When your business hours starts to grow, you might realize that you’ll need customer support. But the good news is that voice-over-internet-protocol (VoIP) services such as Freshdesk Contact Center give you the option to set up an easy and scalable customer support operation with multiple agencies represented by one single number. 

Freshdesk Contact Center is a VoIP phone number provider that offers local, international, toll-free, and vanity phone numbers across 90+ countries.

The agents can make and receive calls through both mobile and computer devices, and traditional online telephone support system features such as caller ID, call forwarding, and conference calls. But Freshdesk features make VoIP the ideal solution for modern enterprises wanting to leverage their call center software system like automatic call routing, voicemail, call recording, CRM, helpdesk, or other third-party integrations. It also allows the managers to monitor their team performance through customized reports with information like metrics and activity. 

Freshdesk Contact Center’s live dashboard allows you to monitor all call your agents are doing and you can even engage and join a specific call. Also, the AI bot streamlines your team’s work by offering features like round-the-clock automatic response to callers, queued call-backs, and holiday settings.

In case you already have a business phone number provided by an external carrier but you want to upgrade your call center capabilities, you don’t need to switch your current number. Freshcaller offers the BYOC (Bring Your Own Carrier) option which you can port your existing phone number to VoIP, so you can continue using the same phone number while availing the benefits of VoIP.

Who Freshdesk Contact Center VoIP Solution is Best For 

Freshdesk Contact Center VoIP tool is an excellent solution for businesses that are scaling but are on a tight budget. The company offers a free plan and a 21-day free trial. If after the trial you want to continue, plan tiers are very affordable. 

Pricing 

The free plan best suits small teams with low call volume and basic call management needs. As the business needs go up, so does the pricing. See the pricing chart below.

Plans

Free Plan

Growth

Pro

Enterprise

Price

Free

Starts at $18 per agent per month

Starts at $47 per agent per month

Starts at $83 per agent per month

Buy Local Numbers

Buy Toll-free Numbers

Call Metrics & Notes

Basic Call Queues

Inbound Caller ID

Wait Queues

Call Recording

Call Monitoring

Holiday Routing

IVR (Phone Trees)

Smart Escalation

Omnichannel Routing

Freshdesk Contact Center VoIP Features

Freshdesk Contact Center offers a variety of features that works well for any size and type of business. We’ve listed the main ones in this Freshcaller Review.

Smart Escalation

Available only at Pro and Enterprise plans, the Smart Escalation feature proactively plans to handle all your customer service team allowing calls with fallback rules. This functionality aims to reduce the operational burden from the calls that your technical support team can’t attend to immediately, so it will automatically direct these calls to voicemails, wait queues, nested call queues, and callbacks wherever suitable.

Call Metrics

You can view your team’s call metrics by storing call logs, checking and analyzing call lifetime metrics, and keeping a tab of all billing-related information for every call made or taken. Functionality is available in all plans, including the free package.

Reports

You can collect and use all the data available in your favor with the reporting analytics tool. From call trends, volume trends, and the number of call transfers, hold time, and average talk–you can use any of these reports to evaluate your team’s performance and spot trends in calls either hourly, daily, weekly, and monthly basis.

After Call Work

After Call Work is defined as the process of wrapping up the current call before being available for the next call. It can include logging notes about the call, emailing prospects on critical points discussed, and updating comments on the CRM. You can increase your team’s productivity, understand each agent’s time spent on ACW, and gain insights into the average ACW time through the comprehensive call summary report.

Alternatives to Freshdesk Contact Center VoIP

Choosing the right VoIP platform for your business doesn’t have to be complicated. If you wish to know what else is out there besides what you’ve learned about in this Freshcaller review, we’ve listed the best VoIP providers for businesses.

RingCentral

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RingCentral offers very similar services and sets of features, such as voicemail, toll-free numbers with minutes, and call recording. The solution also allows users to structure automated prompts for callers, and make use of several collaborative tools to boot.

Pricing tiers start at $19.99 per month and it’s a great option for international companies as it provides international phone numbers to over 100+ countries, while Freshdesk Contact Center supports over 90. 

• International presence in more than 100 countries
• Toll-free numbers available
• Collaborative tools to bots

• No free trial
• No free plan
• Not as user-friendly as Freshdesk Contact Center

8×8

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8×8 Review

8×8 brings together voice, video, and messaging to call center. Get multiple call flows depending on the origin of the call, and set up HD video conferencing for up to 100 guests (and expand to 500 participants at higher-level plans). The software also offers to record and transcribing capabilities for future reference. 8×8 is the best choice for companies looking for the best video conferencing solution – which might not be the case for most small enterprises. 

However, the downside of 8×8 is that it’s not as easy to identify and block spam calls as the other best VoIP providers for businesses can. Also, for companies looking to expand internationally, you might choose other options such as Freshdesk or RingCentral – 8×8 makes international phone calls available for 48 countries. 

Pricing ranges from $15 to $133.

• HD video conferences 
• Video call record and transcribe

• Voice calling for up to 48 countries
• Limited protection from spam calls

Dialpad

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Dialpad’s most significant feature is its work with AI. With a business and sales approach, business owners may use the Dialpad solution to run their call center and scale sales and revenue by using virtual assistants–which can transcribe voicemail and video calls to text and let you know the tone of the message. Freshworks also offers call recording but only on paid plans. Pricing starts at $15 per month. 

The solution offers unlimited calls, SMS, and group messaging for all plans and a 14-day free trial. The downside of Dialpad is that it charges a $15 add-on fee for video conferencing for more than 10 meeting participants

• Free 14-day trial
• Call recording and voicemail transcription available at all plans
• Unlimited calls, SMS, and group messaging

• The Standard plan limits your service to one physical location
• $15 extra for video conference with 10+ participants

Bottom Line on Freshcaller Review

Setting up a call center doesn’t have to be daunting. Many customers highly appreciate high-quality and efficient customer support phone number, and at times, it can be a decision-making factor when choosing between two products or services in an effortless and affordable manner. In other words, if your company doesn’t offer an appropriate center solution, they might look for your competitors. 

RingCentral is a voice-over-internet protocol (VoIP) communications service, providing streamlined calling to anywhere in the United States and Canada. The software helps businesses efficiently connect with consumers to improve sales and customer retention. Read on to see how RingCentral provides the tools you need to succeed.

Our Verdict

RingCentral

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RingCentral is an excellent upgrade to any cloud phone system. Not only will it allow for faster and clearer calls, but the software also incorporates several additional features like video conferencing and collaborative tools to streamline business communications.

With several tiers of service, RingCentral is a solid option for any size venture. Price points and feature sets scale with your organization as it grows, making RingCentral viable for many years to come.

• Unlimited calls within the U.S. and Canada
• Several integration options
• Built-in team messaging and document sharing

• Can be overcomplicated for first-time users
• Limited mobile features
• Lacks some collaboration tools

RingCentral at a Glance

RingCentral’s VoIP communications platform allows businesses to reach out over the internet instead of relying on traditional landlines. VoIP comes with several benefits, including better connectivity, lower costs, and clearer voice quality. Plus, more than 60% of businesses have already made the switch to VoIP, according to a Blueface research report.

The software doesn’t stop there, adding several other features to an already impressive cell phone platform. With RingCentral, businesses can take advantage of tools like call recording, auto attendants, and integrations with other popular business apps. If that wasn’t enough, RingCentral also includes audio and video conferencing for internal or external use.

You’d be right to think that all these features don’t come cheap, but RingCentral is one of the more affordable options out there. It offers four different tiers that grow in features as the price goes up. This allows businesses to start at a level they can afford and scale accordingly.

Who RingCentral is Best For

RingCentral expertly scales alongside different business models, allowing companies of any size to make use of its many features. Small ventures in need of a VoIP phone system can use RingCentral to establish a business phone number and communication tools, while enterprises requiring video conferencing can find what they need as well. Even large businesses with call centers can build an infrastructure with RingCentral, taking advantage of the auto-attendant, analytics, and storage.

Pricing

RingCentral has four pricing plans that increase in price with additional feature sets. The prices listed below are annual rates, where you can save upwards of 33% of what you would normally pay monthly. You can tap into additional savings per user if your team reaches 100 people or beyond.

Features

Essentials

Standard

Premium

Ultimate

Price

$19.99/user/month

$27.99/user/month

$34.99/user/month

$49.99/user/month

Business Phone and Toll-free Numbers

Unlimited Calls Within US and Canada

Voicemail to Text and Email

Team Messaging and Document Sharing

Video Meetings and Participants

Up to 100 people

Up to 200 people

Up to 200 people

24/7 Support

Multi-level Auto Attendant

Call Recording

On Demand

Automatic

Automatic

Basic Integrations

Real-Time Analytics

Unlimited Storage

RingCentral doesn’t skimp on the features it includes with each tier of service. With four plans to pick from, chances are you’ll find one that suits your needs.

At the low end, the Essentials tier kicks off at $19.99 per user each month with several VoIP-based phone tools to build your communications network. RingCentral gives each user a unique phone number that can call anywhere in the United States or Canada. If you miss calls, it’s possible to receive voicemails to email or text, so they don’t get lost in the shuffle.

The Essentials tier also has internal tools your team can take advantage of. Users can communicate through messages within RingCentral’s dashboard and also share documents for easy viewing and modification.

If you can afford a little more, the Standard plan runs $27.99 per user and unlocks the ability to have audio and video conferences with your team or external clients. At this tier, you’ll also gain access to 24/7 customer support via phone or online chat. 

With Standard, you can also set up the multi-level auto attendant to field calls and distribute them right where they need to go. This feature saves your team from handling initial inquiries from customers, allowing them to stay in the area they excel. On-demand call recording allows you to save conversations for training purposes or improvement opportunities. Finally, you can link up RingCentral office with other popular apps such as Office 365, Google Suite, and Slack.

For $34.99 per user monthly, you can add real-time analytics to your repertoire of tools. These analytics report essential business data to help you identify areas of success and improvement. This Premium tier adds in several more integration options, such as Salesforce and Canvas that weren’t available before.

Lastly, big businesses can make use of the Ultimate plan’s unlimited storage to keep all the organization’s files in one place. Be prepared to pay $49.99 per user to use such a feature.

RingCentral Features

RingCentral has a long list of features across its four tiers of service. Below are some of the standouts that really make the software shine.

VoIP Calling

All incoming and outgoing calls run through the broadband internet you already use, helping to keep costs down and connectivity high. You can place an unlimited number of calls to anywhere in the U.S. or Canada for no additional charge. RingCentral gives a dedicated phone number to each user on your plan for efficient call routing, and the software is set up for SMS messages as well.

Call Recording

Most plans offer some form of call recording. On-demand recording allows you to manually capture conversations for training or improvement. RingCentral’s higher tiers incorporate automatic call recording, where you can collect calls from individual users or departments as a whole.

Voicemail

At times, team members aren’t available to answer incoming calls. RingCentral saves these messages to play back later. The software can automatically convert voicemail messages into texts you can read directly from your mobile devices. It’s also possible to have voicemails sent to an email address or view them straight from the dashboard.

Team Collaboration

In addition to being a system for VoIP calling, RingCentral has RingCentral video offers several features teams can use to collaborate. Users can chat with colleagues, share calendars, see assigned tasks, and more within its dashboard. The software also allows team members to share and access files to keep communication in one place.

Conferencing

While other VoIP phone providers stop at calling, RingCentral goes above and beyond with conferencing tools. You can have audio conferences of up to 1,000 individuals, with each user having a unique login and access code. Video conferencing is also available for 100 or 200 participants depending on the level of service that you’re using. These video meetings have built-in screen sharing and chat capabilities.

Auto Attendant

Auto attendants may very well be your hardest worker. These virtual receptionists answer every incoming call so no customer falls through the cracks. The assistant can share important information with anyone calling your main number and route clients to the correct department through button presses or voice commands. It’s possible to record a unique message using a voice of your choice or build customized options for sending callers precisely where they want to go.

Using an auto attendant frees up an employee from having to answer incoming phone calls, allowing them to tackle more important tasks. Best of all, this feature is included with nearly all RingCentral plans.

Integrations

RingCentral gets along well with a host of other apps designed to make project management, communication, and marketing a breeze. Having software to communicate well saves time with data entry and converting information from one place to another. Lower tiers only allow integrations with popular apps like Office 365 and Google Suite. You can link up RingCentral with tools like Salesforce and Canvas at higher price points.

Alternatives to RingCentral

RingCentral has a lot of great features, but it isn’t for everyone. Check out how some of the most popular alternatives compare to what RingCentral has to offer.

Nextiva

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Nextiva is a VoIP calling platform designed to help businesses connect with clients and potential customers. As you move up the price ladder, Nextiva adds features that extend well beyond what a typical communications platform can do. Its mobile apps don’t carry the same praise, often lacking features that appear on the P.C.

The service offers three tiers of service that somewhat mirror RingCentral. Starting at $23.95 per user, the Essential plan contains unlimited calling to the U.S. and Canada alongside a free local and toll-free number. It stands apart from the competition with an auto attendant and 24/7 customer support across all price points.

The Professional plan for $27.95 per user each month adds in video conferencing of up to 250 users, integrates with several other business apps, and showcases a multi-level virtual assistant. The Enterprise plan allows unlimited video conference participants and finally introduces call recording into the mix for $37.95.

This range of price points makes it possible for businesses to use Nextiva’s tools for communication and collaboration at any stage of the game. Costs aren’t too far off from RingCentral, but features are different. To learn more about Nextiva’s features, read our complete Nextiva review.

• Unlimited calling within U.S. and Canada
• Free local and toll-free number
• Customizable auto attendant

• Call recording is only available in higher-tier plans
• The Essential plan has no conference calling
• Mobile apps lack features

Vonage

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Vonage is well-known for its phone service and has a three-tiered VoIP package for businesses. The platform stands out for its customization, offering API tools for voice, video, and more. The downside is that these coding options come with an additional cost.

There’s no clear list of what goes into each of Vonage’s price points, but costs per user decrease as you hire more individuals to your staff. If you’re a business with over 100 employees, you’ll need to call Vonage for a quote.

The Mobile tier is pretty basic, allowing for unlimited calls to the United States and Canada. Your team can access the messaging center through either desktop or mobile app, and its app center can integrate with over 20 third-party apps. Gaining access to these features will set you back at most $19.99 per user.

Sitting at $29.99 per team member, the Premium plan adds in unlimited video meetings for up to 100 attendees. Here, you can integrate with big names like Google and Microsoft, and Premium also contains a multi-level auto attendant. If you’re looking for more, the Advanced plan at $39.99 per user monthly brings in call recording and visual voicemail features that RingCentral adds in at its lowest tier.

• Several routing options to never miss a call
• Apps for mobile and desktop
• Very customizable with communications APIs

• Limited customer support
• Hard to understand which plans offer which features
• API tools come with additional cost

8×8

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Whether you’re just starting out or have been in business for years, 8×8 has something for everyone with its six calling plans. High-end service tiers revolve around contact centers for high call volumes and large staff. The large feature set is beneficial but can muddy the dashboard when trying to locate the tools you need. Sadly, you won’t have access to customer service with some of the lower-priced plans.

New ventures can pick up 8×8’s Express plan for $15 per user each month, including voice, video, and messaging. Your team can call anywhere in the U.S. or Canada, and an auto attendant with intelligent call routing will get incoming calls where they need to go.

Moving to the X2 plan enables calling to 14 different countries, increased video conferencing size with high definition, and integrations for $24. The price jumps to $44 per user for the X4 plan, but you’ll gain access to tons of analytic data and calling to 48 countries.

Tier X6 adds in basic contact center features, call recording, and intelligent voice response for $85 per team member. X7 adds social media and chat connections for $110, whereas X8 introduces speech analytics and multi-screen monitoring for a whopping $140.

Read our in-depth review on 8×8 to learn more about its features and pricing.

• Voice calling for up to 48 countries
• High definition video conferencing
• Mobile and desktop apps

• Limited protection from spam calls
• Customer support isn’t available on low-end plans
• Complex dashboard

Grasshopper

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Grasshopper has a unique business model that targets smaller companies through flat rates for service. It’s also quite easy to get set up and start running. However, any enterprise with over five or ten users will struggle to find use for this VoIP provider due to a minimal feature set.

All Grasshopper plans include a free business phone number, texting capability, and voicemail for storing missed messages. You’ll also have access to basic reporting tools and the ability to transfer calls to another sales team member. There’s no video conferencing, call recording, or auto-attendant to field calls for you.

For a flat $26 per month, you’ll receive a single phone number and three extensions to transfer calls to. $44 nets you 3 unique numbers and 6 different extensions, while paying $80 per month allows for 5 numbers and an unlimited number of extensions and unlimited internet fax. It’s worth noting that adding an additional line will set you back $10 per month. Read our Grasshopper review to learn more about its service.

• Flat rate per month
• Fast to set up and start using
• Free vanity phone numbers

• Lacks conferencing and call recording
• Limited tools for larger businesses
• Costly to add additional phone numbers

Bottom Line on RingCentral Review

RingCentral is a powerful unified communications solution communications platform with an abundance of features businesses can use to reach that next level. Whether you’re working to retain clients, collaborate better, or offer video training sessions, this phone app has what you need. With varying tiers of service, small enterprises to large corporations should have no trouble finding a price point that works for them.

In this 8×8 review, you’ll learn how it appeals to modern businesses by providing smart and efficient ways to connect with clients and employees. It is a Unified Communications platform, meaning you benefit from chat, voice, and video solutions from anywhere using any device.

Our Verdict

8×8

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8×8 is a unified communications service. It provides all-rounded communication solutions with features such as softphone, call recording, instant messaging, web conferencing, internet faxing, visual voicemail, and video calling. Moreover, the platform is easy to configure and comes with a mobile and virtual desktop app designed for ease of use.

The company’s cloud-based VoIP phone system provides flexibility with a range of tier-based plans to adapt to your business’s changing needs. Depending on your communication needs and the features you desire, you could choose from the eight plans with pricing ranging from $15 to $172 per month.

• Mobile and desktop apps available
• Plenty of security features and FCCR compliant
• Allows easy collaborations and connections with remote teams

• The customer service can be better
• Complicated refund policy
• The Express plan lacks fax capability

8×8 at a Glance

8×8 is a VoIP service provider with over three decades of experience in the industry. It offers one of the most comprehensive platforms that include call handling tools, web conferencing software, and team messaging tools.

Also, users enjoy enhanced customization options to set up phone systems that match their business needs. Whether you need essential phone services or managed hosting with dedicated servers and private cloud infrastructure, you can cost-effectively streamline your business communications.

Who Is 8×8 Best For?

8×8 is a solid VoIP provider to consider if you need a unified communications platform that makes it easier to make business calls, texts, video calls, conference calls, and online faxing. Because it offers eight unique plans, you can find a package that suits you irrespective of the size of your business. 

8×8 Pricing

8×8 offers a range of plans to suit different businesses. The lowest tier is ideal for startups and small businesses with up to 10 users, while the top-tier plan is ideal for large companies with a number of contact centers.

Express Plan

The Express plan offers a reliable package for small companies and solo entrepreneurs with minimal communication needs. While the plan goes for an affordable $15 per user per month, it lacks critical features like web conferencing, internet faxing, and call recording. Also, users can only make unlimited calls to the U.S. and Canada.

8×8 X Series

The X Series tier-based plans have the essential features to create a robust communication hub for the employees and consumers of fast-growing businesses. These plans offer more features and combine voice, team messaging and video conferencing to provide comprehensive communications solutions in one reliable engagement system.

The main X Series plans are X2 and X4. However, 8×8 also provides the X3, X6, X7, and X8 mix and match plans whose prices they do not publicize on their site. Users get added features and a little more functionality as they rise through the tiers.

8×8 Enterprise Plan (X8 cloud PBX Model)

The X8 is a cloud-based PBX (private branch exchange) and unified communications plan accessible through VoIP apps or hardware. It is the top-most package that offers a multichannel contact center associate plan.

Users enjoy a complete suite of integrations, analytics, and cutting-edge call center software with predictive dialing, co-browse, and quality management features. Your business is assured of moving with speed to match higher customer expectations. For $172/month, you can expect the following:

• Call quality guarantee
• Single cloud system of engagement
• Guaranteed security and compliance
• Unique insights from a central system of intelligence

Plans

Express

X Series X2

X Series X4

Cost/User/Month

$15

$32

$57

Price Under annual Commitment

$15

$24

$44

Unlimited Calling Zones

US and Canada

14 Countries

48 Countries

Mobile and Desktop App

Toll-Free Minutes

100

1000

2500

UC Media Storage for Meetings

1GB

5GB

10GB

Call Recording

Music on Hold

Auto Attendant

Salesforce Analytics

Single-Sign on

Instant Messaging

Business Messaging

Unlimited Internet Faxing

Web Conferencing

Conference Bridge

Outbound Contact Center

Features

The 8×8 platform comes with all the bells and whistles of a premium virtual phone system. It boasts a comprehensive set of features designed to streamline communications, irrespective of the size of your business. The platform is easy to set up, and the intuitive interface makes it easy for users to take advantage of all available features.

Here are some of the top features users enjoy:

All-in-One Communication

8×8 VoIP services are more than just regular phone services. Apart from voice, video, and texting capabilities, the platform also provides in-built web conferencing features. Just share your link with up to 100 people you want to join the meeting and use the platform for general engagement, including sharing of presentations.

There are numerous other features designed to make communications as smooth as possible. These include instant messaging tools, team messaging, unlimited online faxing, social media messaging, advanced call routing, and live chat.

Phone System Management

8×8 offers a comprehensive platform where you will find a wide array of phone system management tools. Fortunately, it has straightforward work and admin dashboards that make navigation easier, irrespective of how you wish to customize the service. 

Using the admin portal, you can choose the VoIP features you need, including extensions, business hours, auto-attendant, and more.

Phone Numbers

Once you subscribe to any 8×8 package, you get instant access to the platform’s inventory of toll-free, vanity, and local numbers. You can also choose an international virtual number to reach out to your client base abroad. If your company has an existing number, it is perfectly okay to stick to it.

8×8 supports international calls to over 170 countries. However, even the top-tier plans only allow free access to 48 countries. 

Mobile & Desktop Apps

8×8 users can make calls, texts, video conferencing, and voicemails from anywhere using any gadget! The desktop and mobile apps make investing in any special equipment unnecessary, and you never have to worry about missed opportunities when you’re on the go.

One downside is that the mobile app is not as detailed as the desktop application. However, it still allows most basic functions, including call forwarding and business hours.

Call Handling

8×8 offers call handling tools that allow extensive configuration. For instance, you can use the hot desking feature to enable multiple users to log into one phone and keep your business operations running round the clock through rotating shift schedules. You can also take advantage of phone paging, which allows you to send an audio announcement to multiple users.

Integrations to Third-Party Software

8×8 allows easy integrations with up to 50 third-party software. You could even explore over 4,000 third-party integrations by connecting to Zapier. If there is a program you can use to streamline your business calls, texts, or videos, there’s a good chance you can connect to it on the 8×8 platform.

Security Features

Most businesses handle some level of private information from their customers. Any security breaches can lead to lost business or even lawsuits. 8×8 has multiple security measures to ensure the protection of confidential customer and business data.

First, the platform ensures full encryption of communications using Transport Layer Security and Secure Real-time Transport Protocol. There are also plenty of fraud detection tools to ensure data safety from calls and messages. 8×8 is also HIPAA, FISMA, CPNI, and GDPR compliant.

Customer Support

8×8 has a knowledge base where you can find plenty of information. Furthermore, the company has chatbot software that can help you navigate through text files to find the information you need. There are also plenty of relevant tutorials on YouTube to make it easier for users to take full advantage of all plans and features.

If you wish to reach out to the support team, they are available 24/7 via phone and chat. 8×8 is also pretty active on social media platforms, including Twitter and Facebook. You can drop a direct message and expect a response within a reasonable timeline.

8×8 Alternatives

8×8 scores high for its wide range of advanced features, competitively priced tier-based plans, and ability to allow plenty of integrations. Even so, it may not be an ideal option for all businesses. Here are three top competitors and alternatives to the platform.

Ooma Office

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Ooma Office is a tech and communications service best known for its VoIP products. The platform also offers audio conferencing, video conferencing software, business texting, and MMS to help small businesses manage their communications with ease, professionalism, and efficiency. 

The platform’s standout features include multi-ring solutions, hold music, call blocking, virtual receptionist, and spam protection.

Who is Ooma Best For?

Ooma is best for small businesses looking for sophisticated communication solutions through a platform designed for ease of use. Ooma is by no means the cheapest VoIP provider, although users commend the platform for having one of the easiest setups and customization capabilities. This is an aspect that organizations without an I.T. specialist highly appreciate.

Ooma Pricing

Ooma offers 4 tier-based plans. The base plan provides essential communications features like voice, text, fax, and virtual receptionist, while the top-tier Enterprise plan includes analytics and smooth integrations with third-party software. The Ooma plans include:

• Ooma Office base plan—$19.95/ user /month
• Ooma Office Pro—$24.95/ user /month
• Ooma Enterprise—$27.99/ user /month
• Ooma Enterprise Call Center—$49.99/ user /month

How Ooma Compares to 8×8?

Ooma is a viable alternative to using 8×8. Its base plan contains 35 attractive features curated to streamline business communications. However, 8×8 is a step ahead because users don’t need to have any unique hardware to connect to the platform.

Unless you use Ooma’s mobile app on your smartphone, you have to invest in Ooma hardware. This makes switching from another VoIP provider an expensive affair. Unless you are a new business looking for an innovative and modern means to connect to your customers, it is best to stick to 8×8. Read our in-depth review on Ooma Office to learn more about its services.

• Mobile and desktop apps available
• Integrates with third-party software, including Salesforce and G suite
• Call encryption for enhanced data protection

• Obtaining a toll-free number attracts an extra fee
• Businesses have to incur the expense of purchasing Ooma business phone systems
• Integrations can be limited

GoToConnect

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Like most platforms in the VoIP and UCaaS space, GoToConnect promises software that works better to provide reliable communication solutions. This company lives up to its promise by providing an all-in-one platform designed for ease of use. It has a robust portfolio of tools to allow calls, video meetings, chat, and contact centers and guarantees 99.99% uptime!

Who is GoToConnect Best For?

GoToConnect is a dependable platform to consider if you need UCaaS solutions and access to all communication and collaboration tools on one platform. The service is ideal for small businesses that want to upgrade from landlines and reap the benefits of a cloud-based VoIP without overstretching their budget.

GoToConnect Pricing

GoToConnect has a three-tier-based plan. Like the competition, the platform offers a generous discount to users who commit to the service for at least one year. The available plans include:

• Basic—$24 or $22 /user /month
• Standard—$29 or $26 /user /month
• Premium—$39 or $36 /user /month

How Does GoToConnect Compare to 8×8?

GoToConnet is an ideal low-budget option for small businesses that want to enjoy a VoIP service’s added functionalities and integrations. Unlike 8×8, the platform does not provide the caliber of robust features that larger enterprises require. Unless you are a startup or small business, it is better to settle for 8×8.

• Unlimited extensions on all plans
• Competitively priced plans
• 14-day free trial

• Webcams limited to 25 with the video conferencing tool
• No international phone numbers
• Basic plan can only serve one physical location

RingCentral

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RingCentral, like 8×8, is a Unified Communications as a Service that provides VoIP, text, instant chat, video, and audio conferencing. RingCentral’s pricing plans package an attractive set of features like call forwarding, multiple extensions, and call recording to provide practical solutions when conversing with employees or customers.

Who is RingCentral Best For?

If the reputation of other VoIP providers is a make-or-break factor, RingCentral is one of the best platforms to consider. It has a brag-worthy reputation in the Unified Communications arena with features like real-time analytics, which is a nice bonus to the already stable and reliable platform.

RingCentral Pricing

RingCentral provides four tier-based plans where users enjoy a 33% discount for annual subscriptions. The plans include:

• Essentials—$29.99 or $19.99 /user/ month
• Standard—$37.99 or $27.99 /user/ month
• Premium—$44.99 or $34.99 /user/ month
• Ultimate—$59.99 or $49.99 /user/ month

How Does RingCentral Compare To 8×8?

RingCentral and 8×8 are known for providing effective cloud communications and collaboration solutions for global businesses. Generally, it’s hard to go wrong with either choice because they offer relatively similar features at comparable prices.

However, while RingCentral is a solid choice for both small and large businesses, 8×8 is best for small businesses looking for added functionalities to enhance their credibility and expand their client base. Read our ultimate RingCentral review to learn more.

• High definition video conferencing
• Plenty of integration capabilities with apps like Salesforce and Zendesk
• Free trial available

• The fax feature isn’t the easiest to navigate
• No 24/7 customer support with the Essentials plan
• Basic plan lacks video conferencing and most app integrations

Final Thoughts on 8×8 Review

8×8 is a Unified Communications as a Service provider that can integrate seamlessly with your existing business applications. It incorporates voice, text messaging, video conferencing, video meetings, and chats, making it more than a basic phone service provider.

The company provides robust features and service customization abilities. This ensures small, medium, and large-sized enterprises enjoy maximum communication efficiency across multiple channels while still sticking to their budgets. 

Customer behavior is crucial for businesses like 8×8 to attract and retain customers and improve their service offerings based on customer needs and feedback. The best part is that you can take advantage of the 30-day trial period to sample the service. So, is it the right choice for you? We hope our comprehensive 8×8 review helps you decide from an educated standpoint. 

From reliable in-house communications to conveniently reaching your customers, choosing the right VoIP provider is an important step to scale your business. In this Nextiva review, you’ll see that it offers crystal clear calling and a comprehensive set of messaging and meeting capabilities to take your business to the next level.

Our Verdict

Nextiva

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Nextiva is one of the best VoIP providers due to its fully integrated voice, messaging, and video meeting capabilities. This VoIP software features everything you need in a business communications system. Even with the base plan, you get access to unlimited calling within the US and Canada. You also receive unlimited video calling and team messaging.

• Unlimited voice calling and SMS across plans
• Voicemail to email notifications
• Outstanding collaboration tools on advanced plans

• Call recording could be improved
• Few software integrations with base plan
• No SMS on desktop app

Nextiva at a Glance 

Nextiva is a cloud-based Voice over Internet Protocol (VoIP) phone system that provides a wide range of integrated voice, video, and team collaboration features. This VoIP provider stands out from its competitors by helping your business communicate on each channel your team or customers want to use. 

From a mobile app and desktop app to unlimited voice and video calling, Nextiva is well-equipped to serve your business. As such, Nextiva is more than a stand-alone VoIP service. It’s an all-in-one business communications solution that includes faxing, video conferencing, and team chat and collaboration capabilities.

In terms of pricing, Nextiva’s packages are based on a sliding scale. The more users you have in your organization, the more affordable Nextiva is for your company. However, Nextiva has plans for businesses with one user to businesses with over 100 users. Therefore, Nextiva is adaptable to any sized business looking for a comprehensive business communications system. 

Nextiva offers three plans to choose from, including Essential, Professional, and Enterprise. The base-level Essential plan includes unlimited calling in the US and Canada, unlimited video calling, and team collaboration tools. The Professional plan adds mobile SMS and MMS, unlimited conference calls, and voicemail to SMS notifications. 

Who Nextiva is Best For 

Nextiva is a VoIP provider suited for businesses looking for an all-in-one phone system solution. No matter how large or small your business is, Nextiva is adaptable to your needs. However, since Nextiva offers discounted pricing for larger teams, this VoIP provider is ideal for large organizations willing to spend more for a quality service.

Pricing 

Nextiva’s pricing model is based on how many users you have on your team. For example, teams with 1 to 4 users need to pay $23.95/month per user for the base level Essential plan on an annual subscription. The price drops to $18.95/month per user if you have 20 to 99 users on your team. Furthermore, the price is higher if you choose to pay monthly and not annually.

Plans

Essential

Professional

Enterprise

Price

Starts at $17.95/user/month on an annual subscription

Starts at $21.95/user/month on an annual subscription

Starts at $31.95/user/month on an annual subscription

Unlimited Calling Within the US and Canada

Unlimited Video Calling

Team Messaging, Collaboration, and Video

Free Local and Toll-Free Number

Mobile SMS/MMS

Unlimited Conference Calls

Voicemail to SMS Notifications

Enterprise CRM Integrations

Call Recording

Although not a free VoIP phone service, Nextiva provides a 7-day free trial for its Essential plan and free demos for its Professional and Enterprise plans. The Essential plan includes unlimited calling within the United States and Canada. It also features unlimited calling and team collaboration tools. The Professional plan adds mobile SMS and MMS as well as unlimited conference calls. 

Nextiva Features

In this Nextiva review, we focused on some key features. These include its calling capabilities, auto attendant, user interface, advanced features, integrations, and customer support.

Calling

Nextiva offers one of the best VoIP apps on desktop and mobile, making calling exceedingly convenient for you and your team members. You can set up or attend conference calls from either app, send text messages, and take advantage of Nextiva’s unlimited calling within the United States or Canada. Additionally, with the Nextiva mobile app, you can also share screens with your team members when working on collaborative projects.

Best of all, Nextiva offers crystal clear call quality, so you never have to worry about poor call quality, which causes inconveniences and miscommunications. Rather than having multiple phone systems and a cluttered desk, all your communication tools live together on the same mobile or desktop app. 

Nextiva also offers call routing, which automatically sends inbound calls to the correct person with an easily creatable custom call route. Furthermore, this VoIP provider offers advanced voicemail features. You can manage, view, and listen to business voicemail messages from the mobile app or even from your email inbox. 

One of the best features we want to highlight in this Nextiva review is Call Pop. Call Pop instantly displays important caller information on your screen. This information includes the sentiment of the caller’s last interaction with your business, survey response, experience score, and customer’s account value. When you answer the call, your screen switches to the caller’s full profile.

This page shows all the caller’s information as well as a place to take notes for the current call. When the call concludes, the customer is sent an automatic email that includes a survey asking them how the call went. Therefore, their most recent response will be shown in Call Pop next time they call. 

Auto Attendant

Nextiva includes the auto attendant feature in each of its pricing packages. The auto attendant is an automated answering service that directs inbound calls to the correct individual or department. 

For example, when you call a company and are directed to use your keypad to reach the right department, you’ve essentially used an auto attendant. This way, your customers can easily find the right person to speak to without needing a live support agent directing them. 

The auto attendant allows your business to scale because of the excellent customer experience it offers. It also improves trust because it makes your company appear more professional. 

User Interface

Nextiva is a beginner-friendly VoIP provider because of its easy installation and setup process. Once you sign-up for Nextiva, you can access remote training webinars and one-on-one training opportunities.

The mobile and desktop apps are well-designed and easy to use. If you’re unsure of what is a VoIP caller, Nextiva provides all the resources you need to get your business communications system up and running.

Advanced Features

When you upgrade to the Professional or Enterprise plan, you get access to the best conference call service and unlimited SMS and MMS messages. However, the Professional plan limits the number of participants per conference call to 40. On the other hand, you can have unlimited participants on a conference call on the Enterprise plan.

These two plans also include unlimited video conferencing for up to 250 participants. The Enterprise plan is the only package that offers call recording and video conference recording. If your small business requires call recording, read our list of the best VoIP providers. Some of Nextiva’s competitors offer call recording even at the base-level pricing plan. 

Furthermore, the Professional and Enterprise plans offer team collaboration tools within the desktop and mobile app. If you opt for either of these two plans, you can access team messaging, private group messaging, and screen sharing. 

Integrations

With Nextiva’s Essential plan, you can integrate the VoIP service with Microsoft Outlook and Google Contacts. However, the Professional Plan includes integrations with Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Sugar CRM, NetSuite, and Workbooks.

If you want the most integrations possible, you’ll need to opt for the top-tier Enterprise plan. Nextiva’s Enterprise plan includes integrations with Oracle Sales Cloud, Bullhorn, ServiceNow, Microsoft Teams, and Salesforce Lightning UI.

With an estimated growth rate of 3.8%, more and more businesses are opting for VoIP phone systems to replace their traditional landline systems. Therefore, it’s important to find a VoIP provider that seamlessly integrates with your existing software.

Customer Support

Nextiva is a cut above its competitors regarding customer support, reliability and helpfulness. Each Nextiva VoIP package includes 24/7 email, chat, and phone support. No matter when or what time you need help, Nextiva has an agent available and willing to troubleshoot your issues. 

Reliability

Nextiva offers one of the most reliable and best call center software because of its 99.999% uptime rating. Therefore, you can expect Nextiva to be up and running 24/7 and 365 days a year. 

Additionally, Nextiva promises a secure network. Nextiva’s scalable network was developed by over 1,500 engineers to provide top-notch reliability, quality, and security. 

Alternatives to Nextiva

Picking the right VoIP provider with a strong support team can help your company cut costs, improve remote collaboration, and increase productivity due to the integration capabilities with other software. Hundreds of VoIP services exist, each with unique features and pricing. However, here are the top three alternatives to Nextiva you should consider before making your final decision.

Ooma Office

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Ooma Office is a cloud-based VoIP provider that offers comprehensive phone systems for small businesses and large enterprises. The Ooma Office base plan features a mobile app, call-forwarding, Ring Groups, and a virtual receptionist.

Ooma Office is suitable for small businesses or startups with many remote workers. Since there isn’t a long-term contract requirement, you can choose to cancel your subscription at any time without any questions asked.

Ooma Office is another great VoIP for small businesses because of its comprehensive set of features and affordable pricing. However, Ooma Office only provides two pricing options for small businesses, whereas Nextiva offers three.

Pricing

Ooma Office carries two plans for small businesses and two plans for larger enterprises:

• Ooma Office: $19.95/month per user, no contract required
• Ooma Office Pro: $24.95/month per user, no contract required
• Ooma Enterprise: $27.99/month per user with contract
• Ooma Enterprise Call Center: $49.99/month per user with contract

• Affordable pricing for small businesses
• No long-term contract requirements on base plans
• Excellent user interface and usability

• Toll-free service is not free
• Desktop app requires Ooma Office Pro
• Lacks productivity features

RingCentral

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RingCentral is a comprehensive VoIP service that features unlimited SMS messages, unlimited calling within the US and Canada, voicemail transcription, and team messaging. Furthermore, RingCentral’s Premium and Ultimate plans offer workflow integrations with Slack, CRM integrations with Salesforce, and international calling to over 100 countries.

RingCentral is suitable for larger enterprises that need a comprehensive set of features. Although you can’t go wrong with either VoIP provider, RingCentral offers more app integrations and messaging capabilities than Nextiva.

Pricing

RingCentral offers four different pricing options depending on what your business needs in a phone system:

• Essentials: $19.99/month per user – Includes messaging and phone
• Standard: $27.99/month per user – Includes messaging, video, and phone
• Premium: $34.99/month per user – Includes messaging, video, phone, and open API
• Ultimate: $49.99/month per user – Includes messaging, video, phone, open API, and unlimited storage

• Offers mobile apps for iOS and Android
• Unlimited calls to the United States and Canada
• Built-in team messaging platform and document sharing

• Takes time to learn and set up
• Customer support could be improved
• Only allows one user to monitor chat features for a phone line

Dialpad

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Dialpad is another business communications platform that offers calls, messages, and video meetings. What sets Dialpad apart from other VoIP providers is its artificial intelligence (AI) capabilities. With Dialpad AI, you receive built-in speech recognition and natural language processing.

Dialpad is best for businesses looking to scale their sales and revenue through automated messaging. Nextiva and Dialpad are both cloud-based VoIP providers. However, Dialpad offers real-time transcription, sentiment analysis, and speed coaching through its AI software.

Pricing

Dialpad has three different business communications pricing packages:

• Standard: $15/month per user, billed annually
• Pro: $25/month per user, billed annually
• Enterprise: Inquire with Dialpad for pricing

• Free 14-day free trial
• Unlimited SMS, calls, and group messages
• Call recording and voicemail transcription on base plan

• Limited integrations and support on base plan
• Desktop app could be improved
• Needs better onboarding materials

Bottom Line on Nextiva Review

When it comes to call management tools, voice quality, and customer support, Nextiva stands above most of its competitors. This comprehensive business VoIP provider is perfect for any size business looking for a communication platform to unite their employees and clients. 

Google Voice is Google’s Voice over Internet Protocol (VoIP) solution. It is a digital phone system that works for desk phones, smartphones, and computers. This system is completely integrated with Google Workspace’s ecosystem and is an excellent tool for small to medium-sized businesses that need to level up their communications with customers. 

In this Google Voice review, we have narrowed down all the most important aspects of this VoIP service. 

Our Verdict

Google Voice

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Google Voice provides overall great VoIP service for small businesses. Because this is Google we are talking about, it seamlessly integrates with Google Workplace, especially Google Calendar and Google Meet. In addition, it also offers a familiar user interface, which makes it intuitive and easy to use. After all, who doesn’t use at least one Google product on a daily basis? 

This VoIP service is also cost-effective compared with other alternatives in the market. With comprehensive features and prices starting at $10 a month per user in its Starter plan, Google Voice app is perfect for small to medium-sized businesses. Also, the Standard and Premier plans offer an even broader set of features with prices as low as $20 and $30 a month, respectively. 

• Fully integrated with Google Workspace
• Works on desk phones, smartphones and computers
• Syncs all devices

• Delays and voice vibration at times 
• Inaccurate voicemail transcripts at times 
• SMS limited to the US

Google Voice at a Glance

Google Voice is the perfect VoIP service for small to medium-sized businesses. It offers comprehensive voice features at prices starting as low as $10 per month, making it one of the most cost-effective solutions. 

But what sets Google Voice apart from other solutions in the market is, well… Google. Since this is a Google product, it integrates with Workplace apps. Users can easily manage meetings in Google Calendar, receive calls from ongoing meetings on Hangouts Meet, and use Gmail to follow up on contacts made with Google Voice. 

Google Voice works perfectly on desktop phones, smartphones, and computers, meaning users can carry out phone calls from whichever device they prefer. Moreover, Voice also syncs all connected devices with an internet connection, allowing users to access their information from wherever they want. 

Most Google Voice users have reported being generally satisfied with the product. However, Google Voice fails in a few aspects. For instance, the SMS features could be broader: the unlimited SMS function is available only in the US, which can be a downer for companies doing business abroad. Google could also improve voice transcripts – users have reported delays and inaccurate voice transcripts. 

Who Google Voice is Best For 

Google Voice is the perfect VoIP service for small businesses because it provides a high-quality and user-friendly digital phone system that can help them lower costs and swiftly manage their contacts. 

It’s a good fit for small businesses looking for affordable cell phone plans with other Google solutions as part of their daily work and can easily integrate with Google Voice. 

On the flip side, larger companies that operate with other software and need integration with other business solutions such as CRM software or customer support might not be a good solution, as Google Voice integrates only with Google Workspace apps. 

Pricing 

Pricing starts as low as $10 a month per user. Google Voice is also compatible with Google Fi – Google’s mobile virtual network operator (MVNO) – and comes with a seamless Google Calendar and Google Meet integration. These features can come in handy for small business owners who use Google Meet quite often.

For businesses looking for an upgrade, Google Voice’s Standard plan offers additional services such as a multi-level auto attendant, ring groups, desk phone support, and eDiscovery for calls, voice mails, and SMS at only $20 a month per user. The Premier plan offers what is included in the Standard plan, plus unlimited users in international locations and advanced reporting at $30 a month per user. 

Plans

Starter

Standard

Premier

Price

Starts at $10/month per user

Starts at $20/month per user

Starts at $30/month per user

Unlimited users

Up to 10

Unlimited

Unlimited

Domestic Location

Up to 10

Unlimited

Unlimited

International Locations

None

None

Unlimited

Compatible with Google Fi

Voicemail-to-text

Integrated with Google Calendar & Meet

Web Application

Call forwarding

Multi level auto attendant

Ring Groups

 

 

Google Voice Features & Integrations

Although it’s a comprehensive tool overall, we found some features and integration that stand out in Google Voice during our analysis. 

Make Calls From Gmail

Suppose you’re in the middle of an email when you realize it will be too long or too complex to explain through a written text. Google Voice makes it easier for you – instead of writing a long and complex email, you can call for free, straight from your inbox. 

Voicemail to Text

If you need to transcribe a voicemail into text, Google Voice does it for you. Using advanced speech recognition technology, this great future not only turn voicemails into text but also allows you to scan the voicemail and check its content, just like you would with an email. 

Call Recorder

Get back to a call whenever you want with this great feature. Record calls from beginning to end and keep a record of important meetings and interviews that occur over the phone.

Google Calendar Integration 

Google Voice integrates perfectly with Google Calendar and even lets busy business owners shut down from work by automatically sending calls to voicemail after business hours. It also enables this feature whenever the call conflicts with the events on the calendar. 

Google Meet Integration 

Like Google Calendar, Voice also integrates with Google Meet, making it easier for users to join meeting even when they are on the go. For instance, when users receive a call from Hangouts Meet, they can check what meeting is calling. 

Gmail Integration 

Although not listed as a feature on the official Voice page, we couldn’t leave behind the Gmail integration provided by Google Voice. Voice allows users to unify their calling experience by providing a widget on Gmail that enables them to make and receive calls without switching tabs or apps. When using Gmail, Google Voice appears on the right side of the screen, allowing users to carry out calls from the computer. 

Alternatives to Google Voice

Not sure about Google Voice? There are other VoIP phone services are available on the market – below, we’ve listed our favorite options.

CloudTalk

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CloudTalk is possibly one of the most comprehensive VoIP tools and is very similar to Google Voice. It is known to provide the best Interactive Voice (IVR) system and comes with multiple integrations. In addition, CloudTalk also integrates call recordings as a standard service in all plans. However, the Starter plan doesn’t come with text messaging and IVR. Also, SMS is only available via request.

CloudTalk might be a better fit for larger businesses, as it comes with additional resources that aren’t very useful to small enterprises.

Compared to Google Voice, CloudTalk has more features, but it comes at a cost: its plans start at $30 a month per user, three times more expensive than Google Voice.

• Provides the best Interactive Voice (IVR) system 
• Call recording comes as standard service in all plans
• Multiple integrations

• Text messaging and IVR aren’t available on the Starter plan 
• SMS is only available via request
• Audio conferencing is limited to three users

OpenPhone

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OpenPhone takes VoIP to the next level — or, more specifically, it takes CRM and text messaging to the next level. With OpenPhone, users can initiate a discussion thread with their co-workers based on a single interaction with clients or potential buyers. No more forwarding messages to random groups and losing track of unique interactions with clients. 

This feature makes OpenPhone great for teamwork, so medium-to-large-sized companies might benefit the most from it in comparison with small businesses. 

With prices starting at $10 a month per user, OpenPhone, like Google Voice, also offers voicemail transcripts — and also call recordings, which are not included in Voice. However, OpenPhone does not support group calling, has fewer integrations if compared to Voice, and has no international calling options outside the US and Canada.

• Next-level text management: you can comment on inbound texts with co-workers and easily manage contacts 
• Voicemail-to-text transcript 
• Call recording

• No group calling (coming soon)
• Fewer integrations 
• No international calls outside US and Canada 

Nextiva

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Nextiva’s Essential plan offers a comprehensive set of VoIP features, completely catering the needs of a small business. With 24/7 customer support, video calls, and integrations with Outlook and Google Contacts, Nextiva’s Essential VoIP plan offers a good set of features. 

However, this might be a better option for companies foreseeing more team members and the need for a more robust solution. Its Professional plan offers an even more complete set of features — including team collaboration tools.

Compared to Google Voice, Nextiva offers similar features in its Essential plan, but at a higher price. The Essential plan starts at $18.95 a month per user, while the Professional plan starts at $22.95 a month per user. To learn more about Nextiva’s features, read our complete Nextiva review.

• 24/7 customer support 
• Integrates with Outlook and Google Contacts
• Video calls included in all plans

• More expensive
• Fewer features in the Essential VoIP plan
• No messaging available on the Essential plan

Bottom Line on Google Voice

Google Voice is designed to be simple, smart, and scalable. And it delivers on its promise: a comprehensive VoIP service for small-to-medium-sized businesses. 

Google Voice is fully integrated with Google Workspace and provides a seamless experience with Google Calendar and Google Meet. In addition, a widget available on Gmail lets users make and receive calls without having to switch tabs. 

The cloud-based service also syncs to all user’s devices, letting them choose where they want their phone to ring. Apart from that, it also works on desk phones, smartphones, and computers. 

Finally, Google’s AI carries out voicemail transcriptions and automatically blocks spam calls, allowing users to not be interrupted and focus on their business. 

Bottom line, compared with other VoIP providers solution in the market, Google Voice offers a comprehensive, cost-effective service — and all for one at competitive prices, starting at only $10 a month per user.